Podcast Episode 86

Episode 086 37 min

Ex-FBI Agent: The Biggest Security Threat is the Human Behind the Keyboard

with Trevor Hilligoss · SpyCloud

0:00 / 37:00

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Episode 86 of The Security Podcast of Silicon Valley, published January 13, 2026 and recorded in the fall of 2025. Hosts Jon McLachlan and Sasha Sinkevich, co-founders of YSecurity, talk with Trevor Hilligoss, then senior vice president of SpyCloud Labs and now SpyCloud's chief intelligence officer, a former Army CID special agent who served on an FBI cyber task force. Trevor explains why most companies should worry less about advanced persistent threats and more about the young criminal with all the time in the world, and compares the two to a plane crash and a car crash. They cover cybercrime as a service, from 150-dollar malware kits to phishing kits that steal the session cookie and walk past MFA, why the human is the critical link, a ransomed family company with no backups, SpyCloud Labs and remediation, Operation Magnus and LummaC2, phishing that never left, treating cyber risk like a market-sizing question, the knight's armor, getting punched in the face and re-evaluating the threat model, the cost center's business case, the CIA triad, Forum Wars, climbing the ladder toward the source of stolen data, untargeted infostealer infections, checking your exposure, personal email included, insider threat as a service on Telegram, and reading it at scale with language models. About 39 minutes.

Episode notes

Trevor Hilligoss, Head of Security Research at SpyCloud  and former FBI agent, joins the show to discuss why humans remain the biggest security risk facing organizations today. From reused credentials to commoditized cybercrime tools, Trevor breaks down how attackers actually gain access — and why focusing on real-world human behavior is more effective than worrying about sophisticated nation-state threats.

Hosted by Jon McLachlan and Sasha Sinkevich — co-founders of YSecurity.

The deep dive

Worry about the car crash

Trevor Hilligoss went from Army fire support to Army CID, an FBI cyber task force and SpyCloud Labs, and today he is SpyCloud's chief intelligence officer. On this episode he tells Jon and Sasha why most companies should stop worrying about advanced persistent threats and start worrying about the 19-year-old with all the time in the world, why cheap crime-as-a-service made the human the critical link, and why the infostealer that exposes your company probably wasn't aimed at you. Here is the conversation with the public record beside it.

Most security plans are written for the plane crash. A named group, a nation state, a breach with its own logo. Trevor Hilligoss spent his government career on the cases that came in the door instead, and his advice to founders is to plan for the thing that is far more likely to hit them.

“Look, unless you work for an organization that is best known by a three-letter acronym, you don’t need to worry about APT whatever.”

Trevor Hilligoss, at 6:27

Listen · Trevor on episode 86, from 6:24
About 35 seconds: Trevor on who most companies should actually worry about. The clip stops on its own. Read the full transcript.

Trevor is SpyCloud’s chief intelligence officer. He sets the company’s global intelligence strategy and leads SpyCloud Labs, its research team (SpyCloud). He served in the Army from 2011, first as a forward observer and joint fires observer at Fort Bliss, then from 2015 as a special agent investigating cyber crimes with Army CID, including nearly two years as its liaison to the US Forces Korea Regional Cyber Center. From 2019 to 2022 he served on an FBI cyber task force in Austin, and he joined SpyCloud in August 2022 as an investigator (LinkedIn). SpyCloud’s bio adds that he has given expert testimony before the House Intelligence Committee and is a named participant in Europol’s Operation Endgame.

A timeline of seven entries. Open, 2011 to 2015, Army, forward observer and joint fires observer at Fort Bliss, then staff sergeant, and the 2nd Infantry Division's Soldier of the Year in 2013. Open, 2015 to 2022, Army CID, special agent on cyber crimes, including nearly two years as liaison to the US Forces Korea Regional Cyber Center. Dashed, 2019 to 2022, FBI cyber task force, special agent in Austin, where he finished his government service. Filled, 2022, SpyCloud, joins as a senior investigator, then moves into security research. Filled, 2023 to 2025, SpyCloud Labs, vice president from December 2023, senior vice president from November 2024. Filled, fall 2025, this episode, worry about the car crash. Filled, 2026, chief intelligence officer, sets SpyCloud's global intelligence strategy and leads SpyCloud Labs.
Trevor's path to SpyCloud, from his LinkedIn experience and SpyCloud's bio.

Where we sit, so you can weigh what follows: YSecurity helps startups pass the security reviews enterprise buyers run, and questions about stolen credentials and sessions come up in almost every one of them. Jon McLachlan and Sasha Sinkevich co-hosted this one. We recorded in the fall of 2025, when Trevor still ran SpyCloud Labs as its senior vice president, and the episode aired on January 13, 2026.

A sociology degree and door number two

Jon opened with Trevor’s résumé, fire support sergeant to cyber, and Trevor filled in the steps. In college he had a vague notion of becoming an FBI agent, and a recruiter at a career fair gave him the bad news about his major.

“And she broke me the very hard news that my sociology degree was essentially bupkis as far as FBI applications are concerned.”

Trevor Hilligoss, at 2:26

The options were to become a cop or become a veteran. He picked the Army and spent years as a forward observer, which taught him one thing about the job market.

“bombs and other things that go boom do not make very transitive skills in the civilian sector.”

Trevor Hilligoss, at 2:48

So he went into federal law enforcement as a special agent with Army CID, worked general crimes for a while, and steered toward cyber because he’d liked building computers and coding as a kid. That brought him to the FBI’s cyber task force, where he finished his government service. His LinkedIn fills in a detail he skipped. In 2013 the 2nd Infantry Division named him its Soldier of the Year.

Listen · Trevor on episode 86, from 2:04
About 90 seconds: Trevor's route from a career fair to Army CID and the FBI. The clip stops on its own. Read the full transcript.

No undo button

Sasha asked what pulled him into cyber. Trevor’s answer was about timing. Most police work starts after the harm is done.

“Typically, 90% of the time, you’re responding to something that’s already happened, and you do the best you can for the victims, for the witnesses, justice, all of those high-minded ideals.”

Trevor Hilligoss, at 3:56

What drew him to cyber was the chance to act earlier.

“So we can actually impact the crime or the criminal before it actually happens.”

Trevor Hilligoss, at 4:17

There are things you can do in the cyber realm, he said, that don’t really have corollaries in the physical one. Think of a stolen password reset before anyone uses it, or a phishing kit’s servers seized before the next wave of messages goes out. Finding the exposure before the criminal acts on it is the business SpyCloud is in.

Two columns. On the left, dashed, law enforcement, responding after the harm, most of the time. Do the best you can for the victims, for the witnesses and for justice. What's happened has happened, with no undo button. On the right, filled, the cyber realm, a chance to act before the crime. Impact the crime or the criminal before it happens. Moves that have no real corollary in the physical realm. Below, two quotes. Typically, 90% of the time, you're responding to something that's already happened. So we can actually impact the crime or the criminal before it actually happens.
The reason Trevor moved toward cyber, in his words from the tape.

Meatbags behind keyboards

Jon added that connecting the work back to people is what makes any company worth building. Trevor agreed, and pushed back on the way the industry talks about itself, all AI security and foreign threat actors.

“We’re all just a bunch of meatbags that are sitting behind keyboards.”

Trevor Hilligoss, at 5:12

He takes that two ways. The first is that threat actors are just people, not the master villains Hollywood makes them. The second, which matters more to him, is the victims. Stopping a ransomware event is fantastic, he said, and so is the smaller win.

“Let’s not minimize the day-to-day good that happens when we prevent an identity theft.”

Trevor Hilligoss, at 5:41

His example was a grandmother who gets a call from someone claiming to be Microsoft Support who wants a Walmart gift card. The scale is different from a company-wide ransomware attack, he said, but it is no less impactful to that individual.

Forget APT whatever

Sasha asked where the biggest risk is today. Trevor warned that the answer would make some people angry, and then gave the line this episode is named for.

“You need to worry about a [19]-year-old dude sitting on a 2006 Acer computer in the basement of his mom’s house in, you know, St. Petersburg, or wherever in the world you want to put that pin, that has all the time in the world, just enough money in their Bitcoin wallet to be dangerous, and just enough skills to be motivated.”

Trevor Hilligoss, at 6:36

He wasn’t saying advanced persistent threats don’t matter. They are a handful of highly targeted groups whose techniques and targets are well known. Against them he set everyone else.

“You have 99 million people on the internet that want to harm people in whatever way.”

Trevor Hilligoss, at 7:21

The public record has a sharp example of how young that crowd can be. Lapsus$, the extortion group that broke into large companies with social engineering, MFA fatigue and SIM swapping, had members arrested in Brazil and the UK in 2022, and City of London Police said at least two of them were teenagers (Wikipedia).

The plane crash and the car crash

Trevor’s comparison is the one founders tend to remember. Most people fear a plane crash more than a car crash, even though the drive to the airport is the dangerous part.

“You are so much more likely to die driving to the airport than you are to have any kind of incident on the actual aircraft in the air.”

Trevor Hilligoss, at 7:57

The named groups get the coverage because they’re large and flashy and fun to talk about. That’s the plane crash, he said.

“What we should really be worried about 99% of the time is the car crash.”

Trevor Hilligoss, at 8:23

Two groups. On the left, a dashed box, the plane crash, a handful of APTs, highly targeted, above four small dashed squares. Known TTPs and known targets of interest. Large, flashy and fun to talk about. On the right, a filled box, the car crash, everyone else, and much more likely to occur, above four rows of small open squares with one filled. 99 million people on the internet who want to harm people in whatever way. Financial harm, reputational harm, and the physical kind. Below, two quotes. You have a handful of APTs that are highly targeted. What we should really be worried about 99% of the time is the car crash.
A handful of targeted groups against everyone else on the internet, as Trevor framed it.

Jon put it in a founder’s terms. If you’re running security for a startup or a medium-sized business, it’s all probabilities, and AI lowers the barrier to entry for the people on the wrong side of them.

Listen · Trevor on episode 86, from 7:11
About 75 seconds: Trevor's plane crash and car crash. The clip stops on its own. Read the full transcript.

Everything as a service

Trevor has spent about ten years in this space, and the biggest change he’s seen is that cybercrime became a market with products for sale.

“Pay a dude on the internet 150 bucks in Bitcoin, and you get your own [malware as a service], right?”

Trevor Hilligoss, at 9:03

It comes complete with command-and-control infrastructure and a nicely built panel, he said, and the same is true for phishing and even doxing. The barrier to entry dropped to a little money, a little know-how and the intent. AI lowers it further, because the small amount of code a criminal used to need, a model can now write.

The court records match the price list. Raccoon Infostealer, the case Trevor worked as an agent, was leased to criminals for about $200 a month in cryptocurrency, and they installed it on victims’ computers with ruses like email phishing (Justice Department). RedLine and META, two more infostealers, were sold the same way, under a malware-as-a-service model in which affiliates buy a license and run their own campaigns (Justice Department).

Six boxes in two columns. Filled, malware, 150 bucks in Bitcoin, with C2 and a panel. Dashed, Raccoon Infostealer, about $200 a month, paid in cryptocurrency. Dashed, RedLine and META, a license for each affiliate. Filled, phishing kits, adversary-in-the-middle, bought on Telegram. Filled, doxing, the same model, as a service. Filled, access, an insider at a bank, advertised on Telegram. Below, two quotes. You don't need to be a super technically advanced coder to do a lot of damage, right? You need a little bit of money, you need a little bit of know-how, and you need the intent.
What the commodity market sells, from the tape and the Justice Department's infostealer cases.

Ignorance is not bliss

Sasha asked what companies should do about the flood. Trevor called it the million-dollar question, the one the vendors at Black Hat are all hoping to answer, and said he doesn’t know of a silver bullet. He does have a starting point.

“Ignorance is not bliss.”

Trevor Hilligoss, at 10:05

“I think we could all kind of agree that, you know, just because you don’t know about something doesn’t mean that something doesn’t know about you and is able to harm you.”

Trevor Hilligoss, at 10:07

If you can see what might happen, who is targeting you or who already has, that is a step in the right direction. As for the vendors who promise that AI will solve the problem, he said, no shade, but he hadn’t seen anything compelling yet.

Listen · Trevor on episode 86, from 9:53
About 30 seconds: Trevor on why visibility comes first. The clip stops on its own. Read the full transcript.

Between the driver’s seat and the steering wheel

Sasha asked whether the biggest threat is how easy it has become to stage an attack. Trevor’s answer was simpler.

“I think the biggest threat in cybersecurity is the human.”

Trevor Hilligoss, at 10:51

He borrowed an old mechanic’s saying, that 90% of the problems in a car happen between the driver’s seat and the steering wheel, and pointed at Lapsus$ as proof. Its attacks were very low-skill impersonation, the kind of social engineering people try when they first get into pen testing. What made them work was a person on the other end.

“It’s the person that’s going to answer the call. It’s the person that’s going to click on the email or download the file.”

Trevor Hilligoss, at 11:30

He was careful not to blame the victim. The point is where an attacker aims, and the answer is the same every time.

“It’s always going to be the dude behind the keyboard.”

Trevor Hilligoss, at 11:39

Three dashed boxes at the top, a little bit of money, a commodity kit, a little bit of know-how, very low-skill impersonation, and the intent, and attempts, to get the reps in. Arrows lead down into a filled box, the critical link is the human, the one point every commodity attack has to pass. Arrows lead down again to three open boxes, answers the call, clicks on the email, and downloads the file. Below, two quotes. It's the person that's going to answer the call. It's the person that's going to click on the email or download the file. It's always going to be the dude behind the keyboard.
Where commodity attacks land, from Trevor's answer on the tape.

Everyone had the same last name

Jon asked how law enforcement shaped his view. Trevor saw both ends of the spectrum. On one end were well-run organizations that had an incident and handled it, with runbooks, expertise and logs. On the other was a case he still remembers.

“I remember one of the cases that I worked was a very, very small company in Texas that got ransomed.”

Trevor Hilligoss, at 12:36

The company was small enough that everyone in it had the same last name, and the sysadmin was the owner’s son. It played a critical role, and it was completely wiped out, because it had no backups. Trevor didn’t claim the view is unique to law enforcement. Incident responders see both extremes too. What it taught him was how much the response decides the damage.

Listen · Trevor on episode 86, from 12:35
About 20 seconds: Trevor on a family company that lost everything to ransomware. The clip stops on its own. Read the full transcript.

The corners of the internet

Jon asked what SpyCloud’s special place in the market is. Trevor skipped the analyst category.

“So I don’t know the Gartner answer, so I’ll hand-wave over what that is.”

Trevor Hilligoss, at 13:47

What SpyCloud does, in his words, is identity and data. He runs SpyCloud Labs, the research organization inside the company, a team of researchers and engineers who spend their days “digging into all of the corners of the internet that most sane people choose to avoid.” They engage threat actors directly, they work the forums you’ve heard of, and the mission is to collect as much data as they possibly can and then tell a story about it.

The point of all that collection is the step after it. Knowing about a problem doesn’t fix it, he said, but it’s the only way anyone gets the chance.

“But if you do, it’s like a ship with holes in it. If you don’t patch those holes, eventually you’re gonna sink. But you gotta know where those holes are.”

Trevor Hilligoss, at 14:48

So the lab works on two things. One is making sense of the identity data and validating that it’s legitimate. The other is getting it to the people who need it most, in time for them to fix the problem before a criminal uses the data.

Four numbered boxes joined by arrows. One, dashed, collect, the forums, direct threat actor engagement, the corners of the internet. Two, dashed, validate, make sense of the identity data, and check that it's legitimate. Three, open, deliver, get it to the people that need it the most. Four, filled, remediate, before the threat actor actually uses that data. Below, a quote. But if you do, it's like a ship with holes in it. If you don't patch those holes, eventually you're gonna sink. But you gotta know where those holes are.
SpyCloud Labs' job as Trevor describes it, from the corners of the internet to the fix.
Listen · Trevor on episode 86, from 14:30
About 45 seconds: Trevor on why visibility only matters if someone fixes what it finds. The clip stops on its own. Read the full transcript.

Operation Magnus and after

Jon asked for the soundbites from SpyCloud’s research that year, its identity exposure report among them. Trevor gave two. The first was mixed news.

“One is that commodity malware is still a huge problem.”

Trevor Hilligoss, at 15:36

He credited US and European law enforcement with fantastic work against commodity malware families like RedLine. Operation Magnus, which he said the Dutch led with the FBI and a bunch of other agencies, took RedLine and META Stealer, essentially a fork of RedLine, out of the equation.

“And with very limited exceptions, those basically turned off overnight.”

Trevor Hilligoss, at 16:06

The record matches his account. The Dutch National Police and their partners disrupted RedLine and META on October 28, 2024 (Operation Magnus). The next day the Justice Department said the FBI, the Naval Criminal Investigative Service, IRS Criminal Investigation, the Defense Criminal Investigative Service and Army CID, Trevor’s old agency, had joined the action to seize domains, servers and Telegram accounts used by the administrators. Its description of the business is the commodity market from earlier on this page: a decentralized malware-as-a-service model in which affiliates buy a license, spread by malvertising, email phishing and fraudulent software downloads (Justice Department).

“Unfortunately, that has not fixed the problem.”

Trevor Hilligoss, at 16:10

“There are still a lot of these commodity malware families out there, LummaC2 being kind of the biggest, baddest right now, that are highly accessible, that are very successful at getting into a system and exfiltrating data, and are used incredibly widely.”

Trevor Hilligoss, at 16:13

LummaC2 had already been hit once by the time we recorded. In May 2025 the Justice Department seized five domains that served as login pages for its user panels, while Microsoft filed a civil action against 2,300 more. An FBI assistant director called it “the most popular infostealer service available in online criminal markets,” and the FBI had identified at least 1.7 million instances of it being used to steal information (Justice Department). Months later Trevor still called it the biggest, the good and bad he described in a single malware family.

A timeline of six entries. Filled, March 2022, Raccoon, the FBI, Italy and the Netherlands dismantle its infrastructure, it had been leased for about $200 a month. Filled, October 2024, Operation Magnus, RedLine and META are disrupted, and in Trevor's account they turn off overnight. Filled, May 2025, LummaC2, five domains seized, after the FBI identified at least 1.7 million instances of it stealing data. Dashed, fall 2025, we record, LummaC2 is still the biggest, baddest family, in Trevor's words. Filled, June 2026, Operation Endgame, SocGholish, Amadey and StealC, with 326 servers and 142 domains actioned. Open, July 2026, StealC, new infections down 58%, from 389 victims a day to 162.
The takedowns on this page and what kept selling, from the Justice Department, the operation sites and Trevor.
Listen · Trevor on episode 86, from 15:32
About 70 seconds: Trevor's first takeaway from SpyCloud's research, on the takedowns and what they left behind. The clip stops on its own. Read the full transcript.

Phishing never left

His second takeaway surprised him.

“The second thing that I would take away was a huge surprise to me, and maybe I’m admitting something I shouldn’t be, that I was surprised at this, but, like, phishing is still a huge problem.”

Trevor Hilligoss, at 16:41

He remembers phishing messages on AIM in the early 2000s, maybe into the ’90s, and he still sees mature cybersecurity organizations hit by phishing emails, by smishing and by the toll violation text scam. So much of it has become a commodity that attempts exploded, “which then has had the predictable outcome that there has been more successes.”

Jon said someone had tried to phish him not too long before.

SpyCloud’s next annual report, in March 2026, put numbers on the surprise. It recaptured 28.6 million phished identities, nearly half of them corporate users, said successful phishing attacks had surged 400% year over year, and found that the workforce was three times more likely to be targeted with phishing than with infostealer malware (SpyCloud).

Listen · Trevor on episode 86, from 16:41
About 45 seconds: Trevor on why phishing still works, from AIM to toll scams. The clip stops on its own. Read the full transcript.

Why phishing keeps paying is the most technical stretch of the episode. The kits got good.

“Yeah, one of the crazy things about these phishing kits these days is just how, I mean, technically advanced they’ve gotten, right?”

Trevor Hilligoss, at 17:34

An adversary-in-the-middle kit sits between you and the real site. You log in to the real thing, with your real password and your real MFA, and the kit passes it all through. When the site sends back the cookie that marks you as signed in, the kit keeps a copy.

“And then as that comes back to you, it’s pulling that cookie out. So you’ve effectively bypassed whatever MFA is on that account.”

Trevor Hilligoss, at 17:53

The cookie is what the site checks on every request after the login, so whoever holds it is signed in as you. And nobody has to build the kit.

“It’s a payment to a guy on Telegram.”

Trevor Hilligoss, at 18:16

Four numbered boxes joined by arrows. One, dashed, a link to a look-alike login, the kit sits in the middle and relays the real site. Two, dashed, you sign in for real, your password and your MFA pass through the kit. Three, dashed, the site sends back a session cookie, the proof that you're signed in. Four, filled, the kit keeps a copy, the attacker replays it, with MFA already satisfied. Below, an open box, what breaks the relay, a passkey or security key signs only for the site the browser is really talking to. Then two quotes. So you've effectively bypassed whatever MFA is on that account. It's a payment to a guy on Telegram.
How an adversary-in-the-middle kit walks past MFA, step by step as Trevor describes it.

The fix for this kit is a credential that won’t sign for the wrong site. A passkey or a security key is bound to the origin the browser is actually talking to, so a relay on a look-alike domain has nothing it can use. We wrote up why passwords still get stolen and how device-bound credentials close that door. Trevor’s own reading list shows the attackers adjusting. In June 2026 he shared Netcraft’s writeup of BlueKit, a phishing kit sold as a service that puts the victim in a browser the attacker controls.

Origin binding defeats AiTM but device code grants, and now BiTM, change that equation.

Trevor Hilligoss · June 29, 2026
Trevor on BlueKit, what it would mean if browser-in-the-middle phishing has been commercialized, and what origin binding does and doesn't stop. View on LinkedIn.
Listen · Trevor on episode 86, from 17:34
About 45 seconds: Trevor on the phishing kits that take the session cookie. The clip stops on its own. Read the full transcript.

What’s your TAM?

Jon put the founder’s question. If I’m the chief executive of a startup, or of a Fortune 500 company, how do I turn this research into something actionable? Trevor’s answer was a question every founder has already answered once.

“I think it has to start with data, right?”

Trevor Hilligoss, at 18:40

Before a company takes a product to market, the first question is the total addressable market, and nobody answers it from instinct. Services sell financial data, and companies buy it and use it to decide. Trevor said the same discipline carries over.

“They’re directly applicable to cybersecurity and cyber risk.”

Trevor Hilligoss, at 19:06

Without the data, he said, you’re effectively rolling the dice.

“Maybe they’re loaded dice, because you’re especially experienced, or you know more than the average consumer, but they’re still, at the end of the day, they’re still dice.”

Trevor Hilligoss, at 19:36

“And you might get lucky, or you might roll snake eyes.”

Trevor Hilligoss, at 19:44

His advice to founders, and to anyone in a decision-making role, was to find the best, most accurate, most verbose source of data you can, “so that you’re not gambling on the security of your company.” The scorecard further down asks the eight questions that tell you which dice you’re holding.

Listen · Trevor on episode 86, from 18:40
About 65 seconds: Trevor on treating cyber risk like a market-sizing question. The clip stops on its own. Read the full transcript.

One gap in the armor

Jon reframed it. Founders are in the business of taking risks and moving toward threats rather than away from them, but they do it with the gear and the armor. Trevor took the armor and ran with it.

“Yeah. I really like that you said that, because it’s like a medieval knight in their suit of armor, right?”

Trevor Hilligoss, at 20:26

“The challenge is that, as an adversary, you only have to find one.”

Trevor Hilligoss, at 20:43

“But as a defender, as the knight, we have to make sure that there are no gaps in that armor.”

Trevor Hilligoss, at 20:54

The odds are stacked against the defender, he said, and the best hope of evening them is visibility and information. It’s the ship with holes again. You can’t close a gap in the armor you don’t know is there.

Listen · Trevor on episode 86, from 20:29
About 40 seconds: Trevor's knight and the one gap an adversary needs. The clip stops on its own. Read the full transcript.

Punched in the face

Jon took the data to the boardroom. If we allocate this much spend to these risks, here’s how our risk changes as we grow into a bigger target, because hackers run a business too and a juicier target is a bigger payoff. Trevor agreed, added that the class of adversary changes with the size of the company, and then set expectations.

“I’ll say it at the outset: like, everybody’s going to get punched in the face at least once.”

Trevor Hilligoss, at 22:01

You can have all the data, plan for the worst case and do everything right, and chances are you’ll still fail at some point. What comes next has two parts. How serious was the punch, meaning how long are you down, and what decisions do you make next?

“Both of those things, I would argue, are just as important as what you do beforehand.”

Trevor Hilligoss, at 22:20

That’s the lesson of the two companies from his law enforcement years in Everyone had the same last name. Both were hit. The runbooks, the logs and the backups decided what happened next. His second recommendation was about the model behind the plan.

“you should totally have a re-evaluation schedule, where you’re constantly going back to that model that you built, and you’re challenging that model and saying, do we need to worry about that next tier?”

Trevor Hilligoss, at 22:44

The question to ask at each review is whether you’ve reached the level where targeted campaigns show up, or whether you’re still facing the to-whom-it-may-concern attacks that hit everyone. The answer should change your threat model over time.

Listen · Trevor on episode 86, from 22:01
About 25 seconds: Trevor on why the response matters as much as the prevention. The clip stops on its own. Read the full transcript.

The cost center argues for itself

Sasha asked how you get a founder or an executive to do these evaluations at all, when security is so often seen as the overhead that slows down innovation and growth. Trevor started with the label.

“Yeah, I mean, we’re the cost center, right?”

Trevor Hilligoss, at 23:29

“It’s like you have to argue for yourself, and you have to argue for the company, and you need to frame that in the way that it’s going to be received.”

Trevor Hilligoss, at 23:37

Sometimes the frame that lands is financial. Sometimes it’s reputational, and for a cybersecurity company the reputational harm may be even bigger. He apologized for giving the political answer, but it really depends on who you’re speaking to, what they’ll be receptive to and what the company stands for. Jon put it in one line.

“If you want the business to do something, you have to make a business argument for it to do something.”

Jon McLachlan, at 24:21

“Exactly,” said Trevor. For a startup the argument usually writes itself in the sales cycle, since the enterprise buyer’s security review is a business requirement with a revenue number attached.

Listen · Trevor on episode 86, from 23:29
About 50 seconds: Trevor on making the business case for security. The clip stops on its own. Read the full transcript.

The letter nobody credits

Sasha raised an idea that falls in and out of fashion, the CIA triad of confidentiality, integrity and availability (Wikipedia). The third letter sounds like an operations problem, and it’s the one customers feel first.

“One specific example is CIA triad, and the last letter of that, CIA, has nothing to do with security per se, but it’s the availability of the product.”

Sasha Sinkevich, at 24:38

A service that can’t keep its customers’ data confidential, intact and available, Sasha argued, isn’t really serving them in the first place. Trevor agreed that availability speaks to both of his frames.

“That could be, at its core, a reputational harm. It could be, at its core, a financial harm, or it could be both.”

Trevor Hilligoss, at 25:04

“And that calculus, that’s a sliding scale, and I think everybody needs to figure out where they exist on that scale individually.”

Trevor Hilligoss, at 25:10

Ransomware is the clearest case of an attack on availability, and the family company in Texas lost all of it.

Forum Wars

Jon asked how a security team gets its hands on the data to build the business case. Trevor pointed to SpyCloud’s monthly newsletter, which he reposts on LinkedIn and which lives on spycloud.com. It’s hyper-focused on cybercrime rather than nation-state actors, and it had a recurring segment the lab calls Forum Wars.

“BreachForums went down, and then it was like, oh, who’s going to be the next? Is it going to be DarkForums? Is it going to be BreachForums v97, or whatever number we’re at now?”

Trevor Hilligoss, at 26:18

The public record explains the joke. BreachForums launched in March 2022 as a successor to RaidForums, which had been seized, and its founder was 19 when he started it. The FBI seized it in May 2024 and it came back within weeks. Its administrators took it offline in April 2025, citing an alleged zero-day in the MyBB forum software. That June, French police arrested four suspected administrators, all reported to be in their twenties, and after a July relaunch the site went offline again in August (Wikipedia). Trevor’s 19-year-old from Forget APT whatever isn’t a figure of speech.

The newsletter doesn’t pick winners, and that’s on purpose.

“And our philosophy is we try not to draw conclusions.”

Trevor Hilligoss, at 26:30

“We are not ultimately the arbiters of truth when it comes to what is the most dangerous thing out there.”

Trevor Hilligoss, at 26:33

He has his own opinions, he said, and they aren’t always right. So the lab puts out the data it has and lets readers draw their own conclusions.

Listen · Trevor on episode 86, from 25:52
About 55 seconds: Trevor on SpyCloud's newsletter and its Forum Wars segment. The clip stops on its own. Read the full transcript.

Climbing the ladder

Jon asked where the data comes from. Is it scraped from the dark web and Tor services, or do subscribers submit it? Trevor said he had to keep the answer general, then gave a picture of it.

“If you think about cybercrime as a ladder, and the higher you get on the ladder, the closer to the source, you know, we want to climb that ladder.”

Trevor Hilligoss, at 27:25

“So we go to where the threat actors are, we talk to those threat actors, we build relationships with those threat actors, and we use some cool, sparkly human intelligence and social engineering techniques that everybody that was in government service likes to talk about.”

Trevor Hilligoss, at 27:30

Scraping is part of it too. Everybody scrapes data, he said, and it’s the easiest thing in the world.

“But if you’re just scraping data, you’re seeing what is effectively the surface.”

Trevor Hilligoss, at 27:51

Data takes weeks to reach the surface, if it gets there at all. By then it has probably been adulterated, and the chain of custody is broken. For a company on the receiving end, that delay is the whole story. A stolen password or session that surfaces weeks after the theft has already had weeks of use, and the closer to the source the warning comes from, the more time you have to reset it or end it first.

A ladder of six rungs with an arrow pointing up beside it. The top rung is filled, the source, where the threat actors are, reached by talking to them, building relationships and using human intelligence and social engineering. In the middle, the climb, the higher you get on the ladder, the closer to the source, and the fresher the data. The bottom rung is dashed, the surface, what everybody scrapes, it takes weeks to get there, if it does, and arrives adulterated, with the chain of custody messed up. Below, two quotes. If you think about cybercrime as a ladder, and the higher you get on the ladder, the closer to the source, you know, we want to climb that ladder. But if you're just scraping data, you're seeing what is effectively the surface.
Trevor's ladder of cybercrime data, from the surface to the source.
Listen · Trevor on episode 86, from 27:24
About 30 seconds: Trevor on climbing toward the source of stolen data. The clip stops on its own. Read the full transcript.

The insider at the bank

Sasha pointed at a whole sector of the economy that isn’t tech but still lives online, often with some compliance knowledge nearby and no dedicated security team, and asked where attacks succeed most. Trevor started by questioning the line between the two.

“I mean, everything’s a tech company now, right?”

Trevor Hilligoss, at 28:52

Everybody’s got to have an app and a web portal, so in a way everyone is in that space. The threats still differ by industry. For a financial services company, one of the big ones is the insider.

“What if I hire somebody, maybe a teller, or maybe an insurance adjuster, or a broker, or something like that, and whether they’re witting or unwitting, they are exploitable by an adversary, by a criminal?”

Trevor Hilligoss, at 29:11

In that case the criminal is typically after money. In defense the insider problem stays, but the target may shift to intellectual property. And over all of it sits what he called the big umbrella.

“And everybody’s vulnerable to, again, the human element.”

Trevor Hilligoss, at 29:41

Nobody targeted you

Infostealers are, in his words, kind of a passion of his, and the most important thing he said about them is that they’re almost never aimed at anyone.

“When we look at infostealers, which is kind of a passion of mine, almost all of those are not a targeted attack.”

Trevor Hilligoss, at 29:44

Targeted infections happen, he said. They just aren’t the common case.

“by far and away, the most common way that infostealer infections occur is because you were in the wrong place at the wrong time.”

Trevor Hilligoss, at 30:00

“You clicked on the wrong ad. You downloaded the wrong Fortnite skin. You followed that link from that YouTube video, which led you to the bad place.”

Trevor Hilligoss, at 30:07

“And it might not even be you. It might be your kid, or your spouse, or it might be on your personal computer.”

Trevor Hilligoss, at 30:15

That’s why the attack surface is so broad. Infections are pervasive and frequent, and the haul is robust. A modern stealer takes the form data your browser helpfully caches, your saved credit cards and saved passwords, and your cookies, “which, anybody has heard of session bypass or session hijacking? Not a great thing.” Some take files too.

“Oh, I wonder what’s in passwords.csv that was saved on your desktop.”

Trevor Hilligoss, at 30:55

The Justice Department’s description of RedLine and META reads the same way. It says the malware steals usernames and passwords, and that stolen authentication cookies can let criminals bypass multi-factor authentication (Justice Department). That’s the cookie from The cookie walks out, taken from the laptop instead of from the login.

“It doesn’t really matter what vertical you’re in or what you do.”

Trevor Hilligoss, at 31:02

He called it a to-whom-it-may-concern attack with a very long tail, because digital exhaust is pretty big and hard to get rid of. For a startup, the takeaway is that the laptop that exposes you may be one you don’t manage, used by someone nobody targeted. A password reset doesn’t end a session a stealer already copied, and the calculator below counts how many can outlive one.

Two columns. On the left, dashed, how it arrives. The wrong ad. The wrong Fortnite skin. A link from a YouTube video. Your kid, your spouse, or your personal computer. On the right, filled, what it takes. Form data the browser caches. Saved credit cards and saved passwords. Cookies, for session hijacking. Files, like passwords.csv on the desktop. An arrow leads down to an open box, signed in to your company's apps, as the employee, from a machine you may not manage. Below, a quote. By far and away, the most common way that infostealer infections occur is because you were in the wrong place at the wrong time.
How an untargeted infection reaches a company, from Trevor's examples and the Justice Department's RedLine and META case.
Listen · Trevor on episode 86, from 29:44
About 85 seconds: Trevor on why almost no infostealer infection was aimed at you. The clip stops on its own. Read the full transcript.

Check your exposure

Jon asked what the options are for a consumer, since everyone has some kind of digital footprint. Trevor started with his own company’s tool.

“If you go to checkyourexposure.com, it’s available for anybody. It’s free.”

Trevor Hilligoss, at 31:23

“You can enter your email, and it’ll tell you where you show up, whether you’re in malware or something else.”

Trevor Hilligoss, at 31:28

The address forwards to SpyCloud’s personal data exposure check, which reports malware infections, phishing and breaches tied to an email address (SpyCloud). He also pointed out that law enforcement agencies like putting up portals, and that he built one.

“Actually, years ago, I was the case agent for the Raccoon Infostealer case, and we put up a little portal.”

Trevor Hilligoss, at 31:36

The Justice Department’s 2022 announcement of the Raccoon case said the FBI had identified more than 50 million unique credentials and forms of identification, including over four million email addresses, and pointed to a website, raccoon.ic3.gov, where anyone could check whether an address was in the data (Justice Department). Trevor thought it was still up. When we checked in November 2026, the address no longer resolved, so use a current service instead.

His real ask was about which address you check.

“I would recommend doing it for your personal emails.”

Trevor Hilligoss, at 31:53

“There’s a lot of hooks that kind of come into our lives from our enterprise environment down into our personal.”

Trevor Hilligoss, at 32:01

“And so just because it’s a personal email doesn’t mean it’s not a serious exposure and something that you should absolutely remediate.”

Trevor Hilligoss, at 32:06

Listen · Trevor on episode 86, from 31:17
About 55 seconds: Trevor on checking your own exposure, personal email included. The clip stops on its own. Read the full transcript.

A benefit for employees

Sasha asked whether companies offer services like SpyCloud as an employee benefit, since people are already bombarded with offers “to buy a car, a boat, ticket to the SpaceX to orbit around Mars,” and a person who becomes a target has much more information out there. Trevor had a nominee for the most common offer.

“Yeah. Yeah. Mortgage refinance. That’s the one that always shows up in my email.”

Trevor Hilligoss, at 32:51

Some SpyCloud customers do offer it to their employees, he said, and if your company doesn’t, free resources exist.

“I really would encourage everyone to go out there and just check your personal exposure, see what it looks like, see what the bad guys might have about you, might know about you.”

Trevor Hilligoss, at 33:16

For an employer the logic is the one from Nobody targeted you. The family computer that holds an employee’s work sessions is part of the company’s attack surface, whether or not the company ever sees it.

The domain report

Jon asked about the business version. Could a security leader check every employee, every contractor, the whole organization at once?

“So you can still do that at checkyourexposure.com. It’s not limited to just free emails.”

Trevor Hilligoss, at 34:05

You get a different report, and fair warning came with it.

“And I can’t promise you won’t get a nice little marketing email from SpyCloud after you do that. In fact, I can promise you will.”

Trevor Hilligoss, at 34:11

The report is usually domain-based, he said, which can be a challenge for companies that use a different domain for email than for their website, a practice he wishes more companies followed. He didn’t say why on the tape. The practical point for a startup is to run the check on the domain your people actually sign in with. He also recommended the competition.

“So, you know, compare different resources, see what works best for you, pick whichever one that’s right for you.”

Trevor Hilligoss, at 34:41

Job security is part of security

Sasha asked for a prediction. What will the cyber threat surface look like in a year?

“I mean, it’s going to continue, right?”

Trevor Hilligoss, at 35:06

“Like, I think we kind of say this tongue-in-cheek in the security industry, that job security is part of security, because people are still going to be making mistakes.”

Trevor Hilligoss, at 35:08

Criminals will still have all of the motivation in the world and very few downsides. He expected the commodification of cybercrime to keep going, from malware and phishing to access and “anything as a service,” with new malware families, new phishing kits and new means of exploitation, all for sale. AI in the mix was the unknown.

“I don’t really know what that’s going to mean long term, but it’s probably not going to mean anything good.”

Trevor Hilligoss, at 35:49

He reserved the right to change his answer in six months. A year later the as-a-service half of the forecast holds up. The platform Microsoft and its partners disrupted in September 2026 was, in Trevor’s words, phishing-as-a-service, and BlueKit was sold the same way. You can read both in What happened after the tape.

Listen · Trevor on episode 86, from 35:06
About 50 seconds: Trevor's prediction for the year after the tape. The clip stops on its own. Read the full transcript.

Insider threat as a service

Jon asked whether there’s such a thing as insider threat as a service. Trevor didn’t hesitate.

“I know there is. Yeah. Especially within financial services companies, banks, especially.”

Trevor Hilligoss, at 36:16

He wouldn’t name any banks, but the posts follow a pattern he sees pretty regularly, and he gave the gist of one.

“I work at this bank, and I have access to these things, and I’m seeking an aged account that’s interested in moving $10,000 to $50,000.”

Trevor Hilligoss, at 36:29

That’s a very common thing to see on Telegram or on a forum, he said. Maybe it isn’t the full as-a-service model, and nobody is fully autonomous at that point, “but it’s that easy.” This is the exchange the episode’s YouTube title is built on.

The defense for a company that isn’t a bank is the same idea. Limit what any one person can reach to what the job needs, review it, and watch for access that doesn’t fit, so one insider, witting or unwitting, can only sell a small slice. Our blast radius playbook covers the controls, and our counter business espionage team builds insider-risk programs.

Listen · Trevor on episode 86, from 36:15
About 35 seconds: Trevor on bank insiders selling access on Telegram. The clip stops on its own. Read the full transcript.

Reading Telegram at scale

Jon asked how SpyCloud finds posts like that. Is it watching Telegram and every other platform where they’re announced?

“Yeah, we do. Telegram’s a big part of that. We’ve begun leveraging LLMs a lot to do that.”

Trevor Hilligoss, at 36:57

“The volume is just too much. You’d employ a team of hundreds of researchers, and you’d still miss things.”

Trevor Hilligoss, at 37:02

For all the buzzwords around AI, he said, one thing it does really well is “condensing and summarizing user-generated content, human text.” That lets the team build a profile of a threat actor or a technique and look for where it shows up across a broad swath of data. The other half is still a person.

“Human being reading through a channel and saying, whoop, that looks like something that’s illegal, let me flag that.”

Trevor Hilligoss, at 37:28

It’s a good division of labor for any security team. Let the models read the volume and surface what matters, and keep people on the calls that take judgment.

Listen · Trevor on episode 86, from 36:57
About 35 seconds: Trevor on reading Telegram with language models and people. The clip stops on its own. Read the full transcript.

What happened after the tape

In January 2026, the month the episode aired, Trevor became SpyCloud’s chief intelligence officer (LinkedIn). In March, SpyCloud’s 2026 Identity Exposure Report counted 65.7 billion distinct identity records in its recaptured data, up 23% in a year, along with 8.6 billion stolen cookies and session artifacts, 13.2 million infostealer infections, 18.1 million exposed API keys and tokens, and 6.2 million credentials or authentication cookies tied to AI tools (SpyCloud). The session cookies are the car crash from Nobody targeted you, counted.

The takedowns kept coming too. On June 24, 2026, Europol’s Operation Endgame went after the SocGholish, Amadey and StealC malware networks. The operation’s release counts 326 servers and 142 domains actioned, 27 million stolen login credentials recovered and more than 41 million euros in crypto assets restricted, and SpyCloud is among the partners it lists (Operation Endgame). Two weeks later Trevor posted what it did to StealC.

Every one of these takedowns is worth doing, and once in a while the numbers show it this cleanly.

Trevor Hilligoss · July 9, 2026
Trevor on StealC after Operation Endgame: new infections down 58%, from a pre-takedown average of 389 victims a day to 162. View on LinkedIn.

That’s the good half of the good and bad from Operation Magnus and after. In September, SpyCloud’s data went into a takedown of the phishing kind.

Today Microsoft's Digital Crimes Unit, Health-ISAC and a group of partners disrupted EvilTokens, a phishing-as-a-service platform that's been compromising Microsoft accounts since February.

Trevor Hilligoss · September 22, 2026
Trevor on EvilTokens: SpyCloud contributed recaptured data covering more than 8,700 compromised accounts across 6,585 corporate domains in 79 countries, which he says supported the court filing behind the seizure. View on LinkedIn.

In October, on SpyCloud’s YouTube channel, Trevor and Aurora Johnson walked through the next generation of the kits from The cookie walks out, device code phishing and browser-in-the-middle attacks. In device code phishing, the attacker starts a real sign-in for its own device and gets the victim to approve it on the real sign-in page, so the victim’s MFA works exactly as designed and the access goes to the attacker anyway.

Trevor Hilligoss and Aurora Johnson on SpyCloud's channel, October 13, 2026: how device code phishing and browser-in-the-middle kits get past MFA. Watch on YouTube.
A timeline of seven entries. Dashed, fall 2025, we record episode 86, worry about the car crash. Filled, January 2026, chief intelligence officer, Trevor's new title, the month the episode airs. Filled, March 2026, Identity Exposure Report, 8.6 billion stolen cookies and session artifacts, and 13.2 million infostealer infections. Open, June 2026, Operation Endgame, SocGholish, Amadey and StealC, with SpyCloud among the partners. Filled, July 2026, StealC down 58%, from 389 victims a day to 162, in Trevor's post. Open, September 2026, EvilTokens, SpyCloud data on more than 8,700 accounts supports a phishing-as-a-service takedown. Filled, October 2026, past MFA, again, Trevor and Aurora Johnson on device code phishing and browser-in-the-middle attacks.
SpyCloud and the field after the tape, from SpyCloud, Operation Endgame and Trevor's posts.

The thesis from the tape held up. The losses that reach most companies still come from commodity tools bought cheaply and pointed at everyone, and the thing they steal is increasingly the session rather than the password. For more from SpyCloud on this show, Damon Fleury, its chief product officer, joined us on episode 60 to talk about the darknet. On episode 78, Deepak Dutt made the case for checking who’s behind a session after the login, which is the answer to a stolen cookie.

Did you catch it? A six-question quiz

Interactive · six questions

Did you catch it?

Six questions on what Trevor, Jon and Sasha actually said, with the timestamp for each answer. The answers are under each question for anyone reading without JavaScript.

  1. What did an FBI recruiter tell Trevor about his sociology degree?

    1. It was ideal for the FBI
    2. It was essentially bupkis for FBI applications
    3. He should add a law degree

    b. "And she broke me the very hard news that my sociology degree was essentially bupkis as far as FBI applications are concerned." Transcript, 2:26.

  2. Who does Trevor say most companies should worry about, instead of advanced persistent threats?

    1. A rival nation's intelligence service
    2. Their own security vendors
    3. A young criminal with all the time in the world

    c. "that has all the time in the world, just enough money in their Bitcoin wallet to be dangerous, and just enough skills to be motivated." Transcript, 6:48.

  3. In Trevor's comparison, what is the plane crash?

    1. The large, named groups that get the media attention
    2. A ransomware attack on a small company
    3. A phishing email

    a. "Realistically speaking, that's the plane crash." Transcript, 8:20.

  4. What does Trevor say it costs to get your own malware, complete with a panel?

    1. About 150 bucks in Bitcoin
    2. About $15,000
    3. Nothing, it's open source

    a. "Pay a dude on the internet 150 bucks in Bitcoin" Transcript, 9:03.

  5. How does an adversary-in-the-middle phishing kit get past MFA?

    1. It guesses the one-time code
    2. It keeps the authentication cookie from a real login
    3. It calls the help desk

    b. "And then as that comes back to you, it's pulling that cookie out." Transcript, 17:53.

  6. What's the most common way infostealer infections happen, according to Trevor?

    1. A targeted lure built for one person
    2. Being in the wrong place at the wrong time
    3. A zero-day in the operating system

    b. "the most common way that infostealer infections occur is because you were in the wrong place at the wrong time." Transcript, 30:01.

Are you rolling the dice?

Trevor’s test for a security decision is whether it rests on data or on luck. This scorecard asks eight questions about stolen sessions, from MFA to the family computer to the restore nobody has timed. It takes about two minutes.

Scorecard · eight questions

Are you rolling the dice?

Answer for the people and devices that sign in to your company's apps, contractors included. If two answers fit, pick the lower one.

  1. When a stealer infects a laptop that's signed in to company apps, what do you do?

    • Reset the person's password
    • Reset the password and wipe the laptop
    • Wipe it, reset the password and end every active session in each app the person used

    "it pulls your cookies, which, anybody has heard of session bypass or session hijacking? Not a great thing." See Nobody targeted you.

  2. What kind of MFA protects email, single sign-on and admin panels?

    • None, or text message codes for some
    • Codes from an app, or push approvals
    • Passkeys or security keys, for everyone

    "So you've effectively bypassed whatever MFA is on that account." See The cookie walks out.

  3. Would you know if a company password or session showed up in a breach, a phishing haul or a stealer log?

    • Only if someone told us
    • We check now and then
    • We monitor continuously and act on each finding

    "Ignorance is not bliss." See Ignorance is not bliss.

  4. Can company apps be used from personal or family computers?

    • Yes, from anywhere
    • Some apps require a managed device
    • Company apps require a managed device, and sessions are tied to it

    "It might be your kid, or your spouse, or it might be on your personal computer." See Nobody targeted you.

  5. When did you last revisit your threat model?

    • We don't have one
    • When we wrote it
    • On a schedule, and after every big change in size, customers or funding

    "you should totally have a re-evaluation schedule" See Punched in the face.

  6. If ransomware hit tomorrow, how long would you be down?

    • We don't know
    • We have backups but haven't tested a restore
    • We've restored from offline backups and know how long it takes

    "how serious was that punch? You know, how long are you down?" See Everyone had the same last name.

  7. Do you check exposure for your people's personal email addresses, starting with admins?

    • No
    • When someone asks
    • Yes, at onboarding and on a schedule, or as an employee benefit

    "I would recommend doing it for your personal emails." See Check your exposure.

  8. What can one person in a sensitive role reach on their own?

    • More than their job needs
    • What their job needs, reviewed once a year
    • Only what their job needs, with alerts on unusual access

    "I work at this bank, and I have access to these things" See Insider threat as a service.

Rolling the dice

Most of what protects you today is luck. Start with the two fixes that close the most doors for the least effort: passkeys or security keys on email and single sign-on, and a rule that a stealer infection means ending every session, not just resetting the password.

Loaded dice

Experience is doing some of the work. Close the gaps Trevor's stories point at next: personal and family computers that hold work sessions, a threat model nobody has reopened, and a restore nobody has timed.

Data-driven

You decide from data rather than instinct. Keep it that way as you grow, and reopen the threat model when the company gets bigger, because the class of adversary changes with it.

How many sessions outlive the reset?

A stealer takes the cookies for every app its victim was signed in to, and resetting a password doesn’t always end the sessions those cookies belong to. Put in your own numbers to see how many could still work after the resets.

Calculator

How many sessions outlive the reset?

Three estimates: how many browsers a stealer got into, how many company apps each was signed in to, and the share of those apps where a password reset also ends the sessions that already exist.

–sessions to end
–still working after password resets alone
–per browser
–of sessions left open

That's about 90 sessions to end across the infected browsers, one for each app someone was signed in to. Resetting passwords alone would leave about 54 of them working, 18 per browser. Ending the sessions in each app, not just the password, is the step that closes them.

40% is a placeholder, not a measurement. Check each app you use: some end every session when a password changes, and others keep existing sessions until they expire or someone revokes them.

From Fort Bliss to SpyCloud Labs

Everything on this page sits on one timeline, from Trevor’s first Army post to the takedowns of 2026. Filter it by thread.

Timeline · 2011 to 2026

From Fort Bliss to SpyCloud Labs

Filter by thread. Dates are from the public record except where marked as part of this show.

  1. Forward observer

    Trevor joins the Army as a forward observer and joint fires observer at Fort Bliss, later a staff sergeant (LinkedIn).

  2. Army CID

    Special agent investigating cyber crimes, based in Austin (LinkedIn).

  3. Korea

    Liaison to the US Forces Korea Regional Cyber Center in Daegu, until February 2020 (LinkedIn).

  4. FBI cyber task force

    Special agent on an FBI cyber task force in Austin, where he finished his government service (LinkedIn).

  5. Raccoon dismantled

    The FBI and partners in Italy and the Netherlands dismantle the infrastructure behind the Raccoon Infostealer, Trevor's case (Justice Department).

  6. BreachForums opens

    A successor to the seized RaidForums, started by a 19-year-old (Wikipedia).

  7. Lapsus$ arrests

    Members of the social engineering crew are arrested in Brazil and the UK, and City of London Police say at least two are teenagers (Wikipedia).

  8. SpyCloud

    Trevor joins as a senior investigator, and moves into security research in January 2023 (LinkedIn).

  9. The Raccoon portal

    The indictment is unsealed, with more than 50 million stolen credentials and identifiers and a site, raccoon.ic3.gov, for checking an email address (Justice Department).

  10. SpyCloud Labs

    Trevor becomes vice president of SpyCloud Labs (LinkedIn).

  11. BreachForums seized

    The FBI takes the site, its onion service and a Telegram channel, and it returns within weeks (Wikipedia).

  12. Operation Magnus

    The Dutch National Police and partners disrupt RedLine and META, with the FBI, Army CID and other US agencies (Justice Department).

  13. Senior vice president

    Trevor leads SpyCloud Labs as senior vice president (LinkedIn).

  14. Episode 60

    SpyCloud's chief product officer, Damon Fleury, on navigating the darknet (episode 60).

  15. BreachForums goes dark

    Its administrators take it offline citing an alleged MyBB zero-day, and in June French police arrest four suspected administrators (Wikipedia).

  16. LummaC2's domains

    The Justice Department seizes five domains behind LummaC2's user panels, as Microsoft goes after 2,300 more (Justice Department).

  17. We record episode 86

    "What we should really be worried about 99% of the time is the car crash." (Transcript).

  18. Chief intelligence officer

    Trevor sets SpyCloud's global intelligence strategy and keeps leading SpyCloud Labs (SpyCloud).

  19. Episode 86 airs

    On Podbean, Apple Podcasts and Spotify (Apple Podcasts).

  20. 8.6 billion stolen cookies

    SpyCloud's 2026 Identity Exposure Report, with 28.6 million phished identities and successful phishing up 400% (SpyCloud).

  21. Operation Endgame

    A strike on SocGholish, Amadey and StealC, with 27 million stolen credentials recovered and SpyCloud among the partners (Operation Endgame).

  22. BlueKit

    Trevor on browser-in-the-middle phishing kits and the limits of origin binding (LinkedIn).

  23. StealC down 58%

    New infections fall from an average of 389 victims a day to 162 after the takedown (LinkedIn).

  24. On YouTube

    Episode 86 goes up as a video with chapters (YouTube).

  25. EvilTokens disrupted

    Microsoft's Digital Crimes Unit, Health-ISAC and partners take down a phishing-as-a-service platform, with SpyCloud data on more than 8,700 accounts (LinkedIn).

  26. Past MFA, again

    Trevor and Aurora Johnson on device code phishing and browser-in-the-middle attacks (YouTube).

What to do this week

Five things, in the order Trevor’s argument suggests.

  1. Put passkeys where they count. Email, single sign-on, the code host and every admin panel. A passkey or security key won’t sign for a look-alike site, which takes the adversary-in-the-middle kit out of the picture. Our guide to device-bound credentials has a rollout plan, and the scorecard above is a quick first pass.
  2. Write the stealer runbook. When a stealer hits a laptop signed in to company apps, wipe it, reset the passwords and end every active session in each app. The calculator shows why the last step matters.
  3. Check your exposure, then your admins’ personal addresses. Run your company’s email domain through a free exposure check such as checkyourexposure.com, and ask the people with admin rights to check their personal email too.
  4. Put a date on the threat model. Book a review every quarter, or after any big change in size, customers or funding, and ask Trevor’s question. Are targeted campaigns showing up yet, or is it still the to-whom-it-may-concern attacks?
  5. Time a restore. Restore something real from an offline backup and write down how long it took. If you’d like help watching for stolen credentials and sessions, or testing your defenses the way an attacker would, our monitoring and response and penetration testing teams do this work every week, and you can book 15 minutes with us.

Key takeaways

  1. Worry about the car crash

    Unless your organization is best known by a three-letter acronym, Trevor Hilligoss says, advanced persistent threats are the plane crash, large, named and fun to talk about. The everyday risk is a young criminal with all the time in the world, just enough money and just enough skill. That is the car crash most companies should plan for.

  2. Everything is sold as a service

    Over his ten years in the space, Trevor watched cybercrime turn into a commodity. Malware with its own command-and-control infrastructure and panel costs about 150 bucks in Bitcoin, and phishing and even doxing are sold the same way. The Justice Department's Raccoon, RedLine and META cases describe the same market.

  3. Visibility first

    There's no silver bullet, Trevor says, but ignorance is not bliss. Knowing what might happen, who is targeting you or who already has is a step in the right direction. He hadn't yet seen an AI product that solves it.

  4. The critical link is the human

    An old mechanic's saying puts most car problems between the driver's seat and the steering wheel, and Trevor says the same goes for security. Lapsus$ used very low-skill impersonation, and what made it work was a person answering the call, clicking the email or downloading the file. He is careful not to blame the victim.

  5. The response decides the damage

    In law enforcement Trevor saw both extremes. Some organizations had the runbooks, the expertise and the logs and handled an incident well. A small Texas company where everyone had the same last name was wiped out by ransomware because it had no backups.

  6. Remediation is the point

    SpyCloud Labs digs into the corners of the internet most people avoid, engages threat actors and collects identity data, but the goal is remediation. Like a ship with holes, you have to know where the holes are and get that to the people who can patch them before a criminal uses the data.

  7. Takedowns work, and the market refills

    Operation Magnus took RedLine and META Stealer out almost overnight in October 2024, which Trevor calls incredibly impactful. Other commodity families, LummaC2 the biggest of them when we recorded, stayed highly accessible and widely used.

  8. Phishing never left

    Phishing was a problem in the days of AIM and still hits mature security organizations through email, smishing and toll violation scams. Commodity kits drove a massive explosion in attempts and, predictably, more successes. SpyCloud's 2026 report later counted successful phishing up 400% year over year.

  9. Phishing kits take the cookie

    Adversary-in-the-middle kits proxy a real login and pull out the authentication cookie on the way back, which bypasses whatever MFA is on the account. They're a commodity, a payment to a guy on Telegram. Passkeys and security keys, which only sign for the real site, break that relay.

  10. Treat cyber risk like the TAM

    Founders don't take a product to market without data on the total addressable market, and Trevor says cyber risk deserves the same discipline. Without data you're rolling the dice. Experience may load them, but they're still dice, and you might roll snake eyes.

  11. The attacker needs one gap

    Every defender wears armor with chinks in it. An adversary only has to find one weak spot, while the defender has to cover them all, so the odds are stacked against you and visibility is the best way to even them.

  12. Everybody gets punched in the face

    Even with all the data and the right plans, every company will fail at some point. How serious the punch is, how long you're down and what you decide next matter as much as prevention. Re-evaluate the threat model on a schedule, because the adversaries change as the company grows.

  13. Make the business argument

    Security is a cost center, so it has to argue for itself in terms its audience will receive, financial for some and reputational for others, especially at a security company. Availability, the A in the CIA triad, is where both kinds of harm show up.

  14. Climb toward the source

    SpyCloud Labs treats cybercrime as a ladder and climbs toward the source, talking to threat actors and building relationships. Scraped data shows only the surface, arriving weeks late if at all, often adulterated and with a broken chain of custody.

  15. Nobody targeted you

    Almost no infostealer infection is a targeted attack. People are in the wrong place at the wrong time, with the wrong ad, a fake Fortnite skin or a link from a YouTube video, often on a family member's or a personal computer. The stealer takes form data, saved cards and passwords, cookies and files.

  16. Check your exposure, personal email included

    Free tools such as checkyourexposure.com show where an email address turns up in malware, phishing or breach data, and they work for company domains too. Trevor's ask is to check personal addresses as well, because work and personal lives are hooked together.

  17. Insider threat as a service is real

    Bank employees advertise access on Telegram and forums, offering to move $10,000 to $50,000 through an aged account. SpyCloud reads those channels with language models to handle the volume, and with people who flag what looks illegal.

Chapters

Tap a chapter to play from there. The play icon beside it opens that moment on YouTube.

Pull quotes

“And she broke me the very hard news that my sociology degree was essentially bupkis as far as FBI applications are concerned.”

Trevor Hilligoss ·

“Joined the Army, was a forward observer for a number of years before I realized that bombs and other things that go boom do not make very transitive skills in the civilian sector.”

Trevor Hilligoss ·

“Typically, 90% of the time, you're responding to something that's already happened, and you do the best you can for the victims, for the witnesses, justice, all of those high-minded ideals.”

Trevor Hilligoss ·

“But ultimately, what's happened has happened, and there's no undo button for that, right?”

Trevor Hilligoss ·

“So we can actually impact the crime or the criminal before it actually happens.”

Trevor Hilligoss ·

“Like, connecting it back to people is always very important.”

Jon McLachlan ·

“We're all just a bunch of meatbags that are sitting behind keyboards.”

Trevor Hilligoss ·

“Let's not minimize the day-to-day good that happens when we prevent an identity theft.”

Trevor Hilligoss ·

“Look, unless you work for an organization that is best known by a three-letter acronym, you don't need to worry about APT whatever.”

Trevor Hilligoss ·

“That's the person that, for 99% of us, is the biggest risk.”

Trevor Hilligoss ·

“You have a handful of APTs that are highly targeted.”

Trevor Hilligoss ·

“You are so much more likely to die driving to the airport than you are to have any kind of incident on the actual aircraft in the air.”

Trevor Hilligoss ·

“What we should really be worried about 99% of the time is the car crash.”

Trevor Hilligoss ·

“With AI lowering that barrier of entry, it's going to exacerbate a lot of the stuff that we've already seen historically.”

Jon McLachlan ·

“It's everything as a service.”

Trevor Hilligoss ·

“You don't need to be a super technically advanced coder to do a lot of damage, right?”

Trevor Hilligoss ·

“You need a little bit of money, you need a little bit of know-how, and you need the intent.”

Trevor Hilligoss ·

“Ignorance is not bliss.”

Trevor Hilligoss ·

“I think we could all kind of agree that, you know, just because you don't know about something doesn't mean that something doesn't know about you and is able to harm you.”

Trevor Hilligoss ·

“I think the biggest threat in cybersecurity is the human.”

Trevor Hilligoss ·

“But all of that, I mean, the critical link in that is the human.”

Trevor Hilligoss ·

“It's always going to be the dude behind the keyboard.”

Trevor Hilligoss ·

“I remember one of the cases that I worked was a very, very small company in Texas that got ransomed.”

Trevor Hilligoss ·

“They had no backups.”

Trevor Hilligoss ·

“But if you do, it's like a ship with holes in it.”

Trevor Hilligoss ·

“If you don't patch those holes, eventually you're gonna sink. But you gotta know where those holes are.”

Trevor Hilligoss ·

“One is that commodity malware is still a huge problem.”

Trevor Hilligoss ·

“And with very limited exceptions, those basically turned off overnight.”

Trevor Hilligoss ·

“Unfortunately, that has not fixed the problem.”

Trevor Hilligoss ·

“Like, phishing has been a problem for so long, and it's still a huge problem.”

Trevor Hilligoss ·

“So you've effectively bypassed whatever MFA is on that account.”

Trevor Hilligoss ·

“It's a payment to a guy on Telegram.”

Trevor Hilligoss ·

“I think it has to start with data, right?”

Trevor Hilligoss ·

“If you don't take the time to go and find that data and ask those questions and have data-driven decisions, then you're effectively rolling the dice.”

Trevor Hilligoss ·

“And you might get lucky, or you might roll snake eyes.”

Trevor Hilligoss ·

“The challenge is that, as an adversary, you only have to find one.”

Trevor Hilligoss ·

“But as a defender, as the knight, we have to make sure that there are no gaps in that armor.”

Trevor Hilligoss ·

“I'll say it at the outset: like, everybody's going to get punched in the face at least once.”

Trevor Hilligoss ·

“Both of those things, I would argue, are just as important as what you do beforehand.”

Trevor Hilligoss ·

“Because security is often seen as the overhead.”

Sasha Sinkevich ·

“Yeah, I mean, we're the cost center, right?”

Trevor Hilligoss ·

“If you want the business to do something, you have to make a business argument for it to do something.”

Jon McLachlan ·

“One specific example is CIA triad, and the last letter of that, CIA, has nothing to do with security per se, but it's the availability of the product.”

Sasha Sinkevich ·

“And that calculus, that's a sliding scale, and I think everybody needs to figure out where they exist on that scale individually.”

Trevor Hilligoss ·

“And our philosophy is we try not to draw conclusions.”

Trevor Hilligoss ·

“But if you're just scraping data, you're seeing what is effectively the surface.”

Trevor Hilligoss ·

“I mean, everything's a tech company now, right?”

Trevor Hilligoss ·

“When we look at infostealers, which is kind of a passion of mine, almost all of those are not a targeted attack.”

Trevor Hilligoss ·

“You clicked on the wrong ad. You downloaded the wrong Fortnite skin. You followed that link from that YouTube video, which led you to the bad place.”

Trevor Hilligoss ·

“Digital exhaust is pretty big, and it's hard to get rid of.”

Trevor Hilligoss ·

“If you go to checkyourexposure.com, it's available for anybody. It's free.”

Trevor Hilligoss ·

“And so just because it's a personal email doesn't mean it's not a serious exposure and something that you should absolutely remediate.”

Trevor Hilligoss ·

“Mortgage refinance. That's the one that always shows up in my email.”

Trevor Hilligoss ·

“In fact, I can promise you will.”

Trevor Hilligoss ·

“Like, I think we kind of say this tongue-in-cheek in the security industry, that job security is part of security, because people are still going to be making mistakes.”

Trevor Hilligoss ·

“I think AI in the mix is kind of a big unknown for me.”

Trevor Hilligoss ·

“So, do you think there's such a thing as, like, insider threat as a service?”

Jon McLachlan ·

“I work at this bank, and I have access to these things, and I'm seeking an aged account that's interested in moving $10,000 to $50,000.”

Trevor Hilligoss ·

“The volume is just too much. You'd employ a team of hundreds of researchers, and you'd still miss things.”

Trevor Hilligoss ·

“Human being reading through a channel and saying, whoop, that looks like something that's illegal, let me flag that.”

Trevor Hilligoss ·

About the guest

Trevor Hilligoss, Chief Intelligence Officer, SpyCloud

Trevor Hilligoss is SpyCloud's chief intelligence officer, where he leads the company's global intelligence strategy and SpyCloud Labs, its research team, which the Cyber Security Excellence Awards named Cybersecurity Team of the Year. He joined the Army in 2011 as a forward observer and joint fires observer, became a special agent investigating cyber crimes with Army CID, including nearly two years as liaison to the US Forces Korea Regional Cyber Center, and served on an FBI cyber task force in Austin, where he was the case agent on the Raccoon Infostealer case. He joined SpyCloud in 2022 and ran SpyCloud Labs as its vice president and then senior vice president before becoming chief intelligence officer in January 2026. SpyCloud's bio notes his expert testimony before the House Intelligence Committee, his role as a named participant in Europol's Operation Endgame and a President's Volunteer Service Award.

About the host

Jon McLachlan and Sasha Sinkevich are co-founders of YSecurity, the on-demand cybersecurity team for startups, and of Cyberbase.ai. The Security Podcast of Silicon Valley is hosted by Jon McLachlan and Sasha Sinkevich. Jon McLachlan on LinkedIn ↗Sasha Sinkevich on LinkedIn ↗

Context and sources

  • Trevor Hilligoss on LinkedIn: Internet Janitor, chief intelligence officer at SpyCloud and head of SpyCloud Labs, a former cyber special agent, in Washington, DC, with Oregon State University. Source ↗
  • Trevor Hilligoss's LinkedIn experience: chief intelligence officer at SpyCloud from January 2026, senior vice president of SpyCloud Labs from November 2024 and vice president from December 2023, security research roles from January 2023 and senior investigator from August 2022, special agent on an FBI cyber task force from December 2019 and with Army CID cyber crimes from December 2015 to August 2022, liaison to the US Forces Korea Regional Cyber Center from April 2018 to February 2020, and joint fires observer and forward observer at Fort Bliss from August 2011 to November 2015, with the 2nd Infantry Division's Soldier of the Year award for 2013. Source ↗
  • SpyCloud, Trevor Hilligoss: chief intelligence officer leading global intelligence strategy and SpyCloud Labs, named Cybersecurity Team of the Year at the Cyber Security Excellence Awards, previously with Army CID's Major Cybercrime Unit and an FBI cyber task force, with expert testimony before the House Intelligence Committee, a named role in Europol's Operation Endgame and a President's Volunteer Service Award. Source ↗
  • Justice Department, October 25, 2022: an indictment unsealed in the Western District of Texas over the Raccoon Infostealer, leased for about $200 a month in cryptocurrency and installed through ruses such as email phishing, whose infrastructure the FBI and partners in Italy and the Netherlands dismantled in March 2022. The FBI identified more than 50 million unique credentials and forms of identification, including over four million email addresses, and set up raccoon.ic3.gov for people to check their address. Source ↗
  • Justice Department, October 29, 2024: the FBI, the Naval Criminal Investigative Service, IRS Criminal Investigation, the Defense Criminal Investigative Service and Army CID join the international action against the RedLine and META infostealers, sold as malware as a service to affiliates and spread by malvertising, email phishing and fraudulent software downloads, which steal usernames and passwords and can bypass multi-factor authentication through stolen authentication cookies. Source ↗
  • Operation Magnus: on October 28, 2024 the Dutch National Police and international partners disrupted the RedLine and META infostealers. Source ↗
  • Justice Department, May 21, 2025: five domains that served as login pages for LummaC2 seized, alongside a Microsoft civil action against 2,300 more. The FBI called LummaC2 the most popular infostealer service in online criminal markets and identified at least 1.7 million instances of it being used to steal information. Source ↗
  • SpyCloud, March 19, 2026: the 2026 Identity Exposure Report, with 65.7 billion distinct identity records after 23% growth, 8.6 billion stolen cookies and session artifacts, 13.2 million infostealer infections, 18.1 million exposed API keys and tokens, 6.2 million credentials or cookies tied to AI tools, 28.6 million phished identities, nearly half of them corporate, and successful phishing up 400% year over year. Source ↗
  • SpyCloud's personal data exposure check, where checkyourexposure.com leads: a free report of malware, phishing and breach exposure for an email address, with company details for a business address. Source ↗
  • Operation Endgame, June 24, 2026: a global strike on the SocGholish, Amadey and StealC malware networks, with 326 servers and 142 domains actioned, 27 million stolen login credentials recovered and more than 41 million euros in crypto assets restricted, with SpyCloud among the listed partners. Source ↗
  • Trevor Hilligoss on LinkedIn, June 29, 2026: Netcraft's writeup of BlueKit, a browser-in-the-middle phishing kit, and why origin binding defeats adversary-in-the-middle phishing but not device code grants or browser-in-the-middle. Source ↗
  • Trevor Hilligoss on LinkedIn, July 9, 2026: StealC in the 30 days on either side of Operation Endgame, with new infections down 58%, from a pre-takedown average of 389 victims a day to 162. Source ↗
  • Trevor Hilligoss on LinkedIn, September 22, 2026: Microsoft's Digital Crimes Unit, Health-ISAC and partners disrupt EvilTokens, a phishing-as-a-service platform, with SpyCloud data covering more than 8,700 compromised accounts across 6,585 corporate domains in 79 countries. Source ↗
  • SpyCloud on YouTube, October 13, 2026: Trevor Hilligoss and Aurora Johnson on phishing techniques that bypass MFA, device code phishing and browser-in-the-middle attacks. Source ↗
  • Wikipedia, Lapsus$: the extortion group behind social engineering, MFA fatigue and SIM swapping attacks on large companies, whose members were arrested in Brazil and the UK in 2022, at least two of them teenagers according to City of London Police. Source ↗
  • Wikipedia, BreachForums: launched in March 2022 as a successor to RaidForums by a founder who was 19, seized by the FBI in May 2024, taken offline in April 2025 over an alleged MyBB zero-day, four suspected administrators arrested in France in June 2025, and offline again in August 2025. Source ↗
  • Wikipedia, CIA triad: confidentiality, integrity and availability, where availability means information is available when it is needed. Source ↗

Transcript

Automatic transcription. Jon McLachlan and Sasha Sinkevich co-host this episode. There is no diarization on the tape, so speaker labels were assigned from the content and checked passage by passage against reference recordings of each voice, and a few short lines may sit with the wrong speaker. The sponsor reads at the start and end are summarized in brackets. Names and product names were normalized where the recognizer misheard them (Jon McLachlan, Sasha Sinkevich, Trevor Hilligoss, SpyCloud, SpyCloud Labs, YSecurity, Army CID, RedLine, META Stealer, LummaC2, Lumma, Operation Magnus, BreachForums, DarkForums, Raccoon Infostealer, checkyourexposure.com, Gartner, Black Hat, Telegram, AIM). Words in [brackets] are best guesses where the audio is unclear. Answers are transcribed as spoken, with repeated words and false starts trimmed. Short backchannels such as "yeah", "okay" and "mm-hmm" are left out where they overlap the other speaker.

Read the full transcript 7,333 words

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Jon McLachlan

Hello, everyone, and welcome to another episode of The Security Podcast of Silicon Valley. I'm one of the hosts, Jon McLachlan. I'm joined with the other host, Sasha Sinkevich. We have an amazing guest today, Trevor Hilligoss. Trevor, you have an awesome set of experience. You came up through the U.S. Army. You were a fire support sergeant, and then from there you jumped into the cyber center.

Trevor Hilligoss

Yeah, there was a couple steps between there, but yeah, kinetic security to cybersecurity, I guess.

Jon McLachlan

Yeah, I'm just going off your LinkedIn. Do you want to fill in the story?

Trevor Hilligoss

How detailed do you want to go? I mean, we've got a short amount of time here. It was an interesting background. So I guess, why don't I provide the 30,000-foot view, and then if you need me to get any specifics, we can dig in there. So, like many young people, I was in college, had no idea what I wanted to do with my life, had no idea what I wanted to do when I grew up. But I had this vague notion of grandeur as an FBI agent, I'm embarrassed to admit. And so I remember I went to a career fair when I think I was a junior in college, and I spoke with a very nice FBI agent that was a recruiter at the time, and she broke me the very hard news that my sociology degree was essentially bupkis as far as FBI applications are concerned. And so I needed to either become a cop or join the Army, or join the military, I should say, become a veteran. And so I chose the option behind door number two: joined the Army, was a forward observer for a number of years before I realized that bombs and other things that go boom do not make very transitive skills in the civilian sector. And so I kind of re-anointed myself with that goal of, maybe I can be a federal cop someday. And I went into federal law enforcement as a special agent with Army CID, which was a blast. I did the general crimes thing for a little while, as everybody does. Whatever walks in the door is your problem. And then quickly realized that cyber's cool, and, you know, I liked building computers when I was a kid, and coding, and all of those nerdy skills. So I quickly kind of adjusted myself towards that trajectory, brought me over to the FBI on a cyber task force, which is where I finished out my government service.

Sasha Sinkevich

What was so exciting about cyber that pulled you into that space?

Trevor Hilligoss

That's a really good question. One of the hard things that I confronted with law enforcement early on was it's highly reactive. There's very few instances in modern law enforcement, probably in a historical context as well, that you can truly prevent crime. Typically, 90% of the time, you're responding to something that's already happened, and you do the best you can for the victims, for the witnesses, justice, all of those high-minded ideals. But ultimately, what's happened has happened, and there's no undo button for that, right? Whereas in the cyber realm, I feel like we have much more influence and much more ability to be proactive. So we can actually impact the crime or the criminal before it actually happens. And I don't mean that in a telling-the-future kind of way, but like, there are things that we can do in the cyber realm that don't really have corollaries in the physical realm that can have really meaningful impacts on people's lives in a positive way.

Jon McLachlan

I think, like, every time we sit down and we think about, you know, are we going to build a new company? Are we going to secure a product that already exists? We're going to dive into a new space. Like, connecting it back to people is always very important. It's like, if we can't do that, it's like, what are we doing?

Trevor Hilligoss

Yeah, you know, it's interesting, because I think in security, especially of today, you know, everything is about these really big ideals. We're all talking, like, AI security, or is it security for AI? You know, is it ransomware prevention? We're talking about foreign threat actors, APTs. It's easy to forget that at the end of the day, it's all just a bunch of humans, right? We're all just a bunch of meatbags that are sitting behind keyboards. And you can take that one of two ways, in my mind, right? We can look at it from a sociological perspective and say that, hey, these threat actors are just people, and we should look at them like that, instead of taking the Hollywood approach that these are some kind of master villains. The other side of that, which I think calls to me a lot more, is sort of the victimology of it, right? I mean, it's fantastic if you can stop a ransomware event. Excellent. You should absolutely do whatever you can to do that. Let's not minimize the day-to-day good that happens when we prevent an identity theft. Some grandma somewhere got a call from Microsoft Support, and that person, that very nice person, wants a gift card from Walmart. Like, if we can prevent that, like, granted, the scales are quite different between that and, you know, a ransomware of an organization, but it's no less impactful to that individual. And so I think we should keep that in mind and really aim for the best impact we can, regardless of the circumstances.

Sasha Sinkevich

But what do you think is the biggest threat today? Cybersecurity is very vast space, has so many different subdomains. Where do you see the biggest risk profile?

Trevor Hilligoss

Yeah. I'm gonna make some people angry at me here. Look, unless you work for an organization that is best known by a three-letter acronym, you don't need to worry about APT whatever. You need to worry about a [19]-year-old dude sitting on a 2006 Acer computer in the basement of his mom's house in, you know, St. Petersburg, or wherever in the world you want to put that pin, that has all the time in the world, just enough money in their Bitcoin wallet to be dangerous, and just enough skills to be motivated. That's the person that, for 99% of us, is the biggest risk. Now, does that mean that we don't need to worry about APTs? No, I'm not saying that at all. There are definitely good reasons to talk about APTs. But it's important to put it in perspective, right? You have a handful of APTs that are highly targeted. We know their TTPs. We know their targets of interest. You have 99 million people on the internet that want to harm people in whatever way. Maybe that's [the Com], and it's a very physical type of harm. Maybe it's a financial type of harm. Maybe it's reputational harm. That is much more likely to occur. It's kind of, look at it like, you know, we all drive a car every single day. Most of us drive a car every single day, right? If you think about what is scarier, like a car accident or a plane crash, most people would probably say that they're more afraid of getting in a plane crash than they are a car crash. If you actually look at the statistics, they're not even remotely close to one another, right? You are so much more likely to die driving to the airport than you are to have any kind of incident on the actual aircraft in the air. To me, that's kind of the same thing, right? There's these really large public incidents and groups that we all like to talk about, and we designate as named entities. That's what gets the most media attention, because it's large and it's flashy and it's huge, it's very impactful, it's fun to talk about. Realistically speaking, that's the plane crash. What we should really be worried about 99% of the time is the car crash.

Jon McLachlan

I mean, if you think about risk, and you think about, like, what actually may transpire if you're running the security of a startup or responsible for the security of a medium-sized business, it's all just probabilities. With AI lowering that barrier of entry, it's going to exacerbate a lot of the stuff that we've already seen historically.

Trevor Hilligoss

Yeah, you know, looking back the past 10 years that I've kind of been in this space, one of the biggest things that has changed is just how much the cybercrime ecosystem has turned into a commodity. It's everything as a service. You want malware? You don't need to write that. Pay a dude on the internet 150 bucks in Bitcoin, and you get your own [malware as a service], right? Complete with C2 infrastructure and a nicely built panel and all these things. We see the same thing for phishing, right? We see the same thing for even doxing as a service, right? Like, all of these things have turned into commodities today. And so what that has done is lowered the barrier to entry for those criminals, right? You don't need to be a super technically advanced coder to do a lot of damage, right? You need a little bit of money, you need a little bit of know-how, and you need the intent. And I think you add AI into that mix, it becomes even more commodified, right? The bar is even lower. Maybe you don't even need that technical, that small amount of technical acumen, because the AI, the LLM, can actually write that, whatever little bit of code you actually need to write, can be handled by that AI now.

Sasha Sinkevich

So, what do companies do in order to prevent that influx, or to help with that influx of attacks?

Trevor Hilligoss

Yeah, well, I mean, that's the million-dollar question. That's what all those [booths at] Black Hat, in the back where it's a dude [with] an iPad, that's what they're all hoping to figure out, right? I don't know the answer. I think what I would say is, like, visibility can't hurt. Ignorance is not bliss. I think we could all kind of agree that, you know, just because you don't know about something doesn't mean that something doesn't know about you and is able to harm you. So if you can get visibility, right, you can know what's potentially going to happen, or who's targeting you, or who has targeted you, that's at least a step in the right direction. But as far as, like, is there a silver bullet to all of this? I mean, my pessimistic self would probably say no, but I'm sure there's, like, the aforementioned Black Hat [booths] that are more than willing to tell you about their security for AI or AI for security that's going to solve that problem. No shade against them. I mean, if you're going to do it, fantastic. But I haven't seen anything compelling yet.

Sasha Sinkevich

So would you say that the biggest threat in cybersecurity today is how easy it is to stage an attack?

Trevor Hilligoss

I think the biggest threat in cybersecurity is the human. I mean, it's still, like, there's an old mechanic saying that 90% of the problems in a car occur between the driver's seat and the steering wheel. I think you could probably say the same thing for cybersecurity, right? Like, I know it's not super recent, but like the [Lapsus$] stuff of a couple of years ago, right? That was like very low-skill impersonation, like social engineering, very, very basic. The stuff that we all did when we first got into cybersecurity and we were like, cool, pen testing is so awesome, I want to do that. That requires essentially just a very little bit of knowledge, which, again, commodity, and desire to do it, and attempts, right, to get your reps in. But all of that, I mean, the critical link in that is the human. It's the person that's going to answer the call. It's the person that's going to click on the email or download the file. I don't mean to do, like, victim blame or anything like that, but what's the biggest danger that I see, the biggest risk? It's always going to be the dude behind the keyboard.

Jon McLachlan

I'm super curious to hear a little bit more and double-click into, like, how your experiences in law enforcement, in military, informed cyber today. And really, how that, like, it really feels like maybe a strength that you bring to the table, especially [at] SpyCloud. And did you see these sorts of things firsthand, and they shape your perspective on the direction of the industry as a whole? Like, from that very special vantage point that not a lot of us really get to peer into?

Trevor Hilligoss

Yeah, I would say so. When I was in federal law enforcement, you get to see kind of the extremes. You get to see the very well-put-together, very organized, very structured organization that is, you know, maybe they did have an incident, but they're responding to it quite well. They have the runbooks in order. They have the people with the expertise, the logs. So you get to see that, and you get to be a part of that. But there's also the other side of the spectrum, right? I remember one of the cases that I worked was a very, very small company in Texas that got ransomed. I mean, it was small at the point of, like, everybody in the company had the same last name. Like, the sysadmin was the owner's son. But I mean, it was a critical company. They served a very critical role at the time, and they were completely wiped out. They had no backups. Like, it was a very, very, very serious incident that they were dealing with. So, that being the other side of that, I think having visibility over both of those, I wouldn't argue that it's unique to law enforcement. Certainly, people that are in incident response roles probably have visibility into both of those extremes as well, and could certainly bring those skills to bear. But it was definitely informative for me to kind of see not only what the threats were and what was successful, but also how different companies respond, and to what degree that helps or hurts the situation.

Jon McLachlan

Yeah. I think the two extremes, like, definitely can put things into context, and watching things unfold brings a certain perspective to how we would like to see things done in the future, right? So now at SpyCloud, help our audience understand what's SpyCloud's, like, special place in the market.

Trevor Hilligoss

Yeah. So I don't know the Gartner answer, so I'll hand-wave over what that is. But we do data. We do identity and data. I run a team within SpyCloud called SpyCloud Labs. We're basically the research organization within SpyCloud. So I have a team of incredibly talented and passionate researchers and engineers that spend all day, every day, Monday through Friday, and occasionally, when they feel like it, on the weekends, you know, digging into all of the corners of the internet that most sane people choose to avoid. We do direct threat actor engagement, we do all of the forums that you've heard of, and we basically make it our mission to collect as much data as we possibly can, and then tell a story about that data. So, like I mentioned earlier, I mean, remediation is kind of the biggest, most important thing in this space, I would say, in my opinion, right? If you know about a problem, it kind of goes back to what I was saying about visibility. If you know something is wrong, you are at least enabled to fix it. And whether or not you actually do is kind of an open question. But if you do, it's like a ship with holes in it. If you don't patch those holes, eventually you're gonna sink. But you gotta know where those holes are. So that's kind of where we're very passionate, is how do we not only get that identity data and make sense of it and validate it, that it is legitimate, but also, how do we get that to the people that need it the most, so that they can actually do that remediation before the threat actor actually uses that data?

Jon McLachlan

And SpyCloud actually just released a bunch of research, right? This year, there was an identity exposure report that came out. I think there was also a paper that came out as well. Were there any striking, like, soundbites from all of that hard work that was poured into the visibility and those reports that came out?

Trevor Hilligoss

Yeah, yeah, I'll give you two that are kind of interesting to me, I will say. One is that commodity malware is still a huge problem. You know, we've seen some, honestly, fantastic work by US and European law enforcement in taking down a lot of these commodity malware families, like RedLine. Operation Magnus was led by the Dutch, also, you know, had the FBI involved and a bunch of other agencies as well. That was incredibly impactful. It effectively took RedLine and META Stealer, which was essentially a fork of RedLine, took them out of the equation. And with very limited exceptions, those basically turned off overnight. Unfortunately, that has not fixed the problem. There are still a lot of these commodity malware families out there, LummaC2 being kind of the biggest, baddest right now, that are highly accessible, that are very successful at getting into a system and exfiltrating data, and are used incredibly widely. So that's one thing. It's a good and bad. There's been some really good impacts that have happened and have had a tangible impact on the ecosystem, but we still have so much [abuse] there, and so much more needs to be done. The second thing that I would take away was a huge surprise to me, and maybe I'm admitting something I shouldn't be, that I was surprised at this, but, like, phishing is still a huge problem. I remember in the days of AIM, getting phishing AIM messages, early 2000s, maybe into the '90s. Like, phishing has been a problem for so long, and it's still a huge problem. Like, we still see companies, mature cybersecurity organizations, getting hit by phishing emails, and getting hit by smishing, and this, the toll violation scam coming out of China, and it just goes on and on and on. And so much of that has become a commodity now that we have just seen this massive explosion in attempts, which then has had the predictable outcome that there has been more successes. So I guess those are kind of the two things that are my biggest takeaways from this year's research.

Jon McLachlan

Yeah. No, that really rings home, actually. Someone tried to phish me not too long ago.

Trevor Hilligoss

Yeah, one of the crazy things about these phishing kits these days is just how, I mean, technically advanced they've gotten, right? Like, there are [AiTM], adversary-in-the-middle kits now that will actually trick your browser into dropping your authentication cookie. So it will basically proxy your login, your successful login, back to whatever the target of the phish is. And then as that comes back to you, it's pulling that cookie out. So you've effectively bypassed whatever MFA is on that account. Whatever security is on that account is now in the hands of the adversary. So, like, that's really interesting, that that kind of thing is, again, a commodity. You don't have to build that, right? I would certainly hope you don't have to be a PHP developer to get access to that level of tooling. It's a payment to a guy on Telegram.

Jon McLachlan

Right, exactly. And so, all of this research that's coming out of SpyCloud really helps, like, make these threats more quantifiable, the risks that are out there. And so, if I take on the perspective of a founder, of a CEO of a company, maybe even a Fortune 500 or a Fortune 50, like, how does this help me? How can I turn this into something actionable?

Trevor Hilligoss

Yeah, that's a great question. I think it has to start with data, right? In business, there's a lot of discussion about, like, data-driven decisions. Like, everything needs to be backed by data. If we're talking about, like, financials, and, hey, we're going to take a new product to market, right, obviously the first question is, like, what's the TAM? What's the total addressable market for this thing? Or how much money do we think we can get from our existing customers? These are all concepts that are quite well known to people in finance, people that are founders of business. They're directly applicable to cybersecurity and cyber risk. If you don't have access to the data, if you need financial data, we all know where to go, right? There are services that provide this information to you, and you can ingest that and make sense of that and use that to guide your decisions. The same is true for cybersecurity. The same is true for cyber risk. If you don't take the time to go and find that data and ask those questions and have data-driven decisions, then you're effectively rolling the dice. Maybe they're loaded dice, because you're especially experienced, or you know more than the average consumer, but they're still, at the end of the day, they're still dice. And you might get lucky, or you might roll snake eyes. So I would say, from the founder's perspective, or, quite frankly, anybody that's in a decision-making role within a company, you should always be trying to find the best, most accurate, most verbose source of data, so that you can use that to inform your decisions, and so that you're not gambling on the security of your company.

Jon McLachlan

Yeah. I mean, I guess in some sense, folks that lead large organizations, especially start new ones, you know, from the ground up, they're in the business of taking risks, and they're in the business of identifying existing threats or risks, not being afraid of them, moving towards them, but doing it with all of the gear and all of the armor, so that you can mitigate what you know about.

Trevor Hilligoss

Yeah. I really like that you said that, because it's like a medieval knight in their suit of armor, right? All of us, we all have our suit of armor on, but there are chinks in that armor, right? There are spots in that armor where the plates don't necessarily line up, and it's just our shirt underneath. The challenge is that, as an adversary, you only have to find one. You only got to find one weak spot to stab. Hopefully I don't take this metaphor too far, but you only have to find that one gap in the armor. But as a defender, as the knight, we have to make sure that there are no gaps in that armor. The odds are stacked against us, is what I'm trying to say. And the best way for you to even those odds, or have the best hope of evening those odds, is to have that visibility and have that information.

Jon McLachlan

All right. So, armed with all of this data, I can go to a board of directors, I can go to my founders, I can go to, like, folks responsible for making business decisions, and I can advocate: hey, if we allocate this amount of spend to mitigate these risks, like, here's how this changes our risk trajectory as we grow, and as we become, like, a larger and larger target. Because let's face it, hackers, they have the same mindset. It's a business. They're after something. And you can probably get the bigger bang for your buck if you go after, like, a juicier target, right? And so as you grow, you become more and more of one of those targets. So those risks increase as the success of the business becomes visible.

Trevor Hilligoss

Yeah, I would agree with that. I also think that there's different classes of adversaries that you need to worry about at those different levels. I'll say it at the outset: like, everybody's going to get punched in the face at least once. You can have all the data, you can plan for the worst-case scenario, you can do everything right. Chances are you're still going to fail at some point. There's kind of two parts to what comes next. There's, how serious was that punch? You know, how long are you down? And then, what decisions do you make next? Both of those things, I would argue, are just as important as what you do beforehand. And that's going to change. You're absolutely correct. The size of the business, the scale of the business over time, your threat landscape, your threat model necessarily has to change. And so I would absolutely recommend, if you're a founder, or if you're somebody that is responsible for this for your company, you should totally have a re-evaluation schedule, where you're constantly going back to that model that you built, and you're challenging that model and saying, do we need to worry about that next tier? Are we at the level now where we are getting those targeted campaigns? Or are we still worrying about kind of the [mass-mailing], to-whom-it-may-concern attacks? That has to be accounted for, and your threat model should change over time based on that input.

Sasha Sinkevich

How do you relay the message that you, as a founder, or you, as the executive, should do these evaluations? Because security is often seen as the overhead. It's the thing that slows down the innovation. It's the thing that slows down the business growth. How do you find the balance? How do you usually approach that subject?

Trevor Hilligoss

Yeah, I mean, we're the cost center, right? Everybody who sits at a research billet or a security billet [is] familiar with that term. It's hard. It's like you have to argue for yourself, and you have to argue for the company, and you need to frame that in the way that it's going to be received. So sometimes that's going to be, the most receptive response might be, this is how this could potentially affect us financially. Maybe that's going to resonate. It could be a reputational discussion. Certainly, if you're like a cybersecurity company, maybe that reputational harm is even bigger. I mean, it's certainly tied to the financial outlook, but it could be its own problem. It could be something completely different. I'm very much giving the political answer here, so I apologize for that. I'm not giving you a straight answer, but it really depends, right? It depends on who you're speaking to, what they're going to be receptive to, and really who you are, what the company stands for.

Jon McLachlan

I mean, I think that makes sense. If you want the business to do something, you have to make a business argument for it to do something.

Trevor Hilligoss

Exactly.

Sasha Sinkevich

Security is an interesting space in general. There are so many different concepts that used to be relevant back in the day, were not relevant in 2010, maybe, but are relevant again. One specific example is CIA triad, and the last letter of that, CIA, has nothing to do with security per se, but it's the availability of the product. And essentially, if you are not able to provide a service that is legitimate and can have the coverage for both the [confidentiality], integrity and availability of the data, then you're not really providing services to your customer in the first place.

Trevor Hilligoss

Yeah, I agree. And I would say that that speaks to both. That could be, at its core, a reputational harm. It could be, at its core, a financial harm, or it could be both. And that calculus, that's a sliding scale, and I think everybody needs to figure out where they exist on that scale individually.

Jon McLachlan

So if I'm responsible for the security of an organization, or if I'm on the team that's responsible for the security of an organization, and I'm thinking about these things, and I'm thinking, yeah, it would be nice to mitigate some of these risks around phishing for all of my users, and would really love to see the data to be able to make that business case and do the analysis that's specific for our customers and our verticals that we're selling into, and our security commitments as an organization. How do I get my hands on that data? Do you have, like, a newsletter that you publish, or how do you get the word out?

Trevor Hilligoss

Yeah. So we do publish a monthly newsletter. I tend to repost it on my LinkedIn, but it's also on our website, spycloud.com. We're kind of hyper-focused on the cybercrime side of things, so we don't typically talk a lot about nation-state actors. So if that's your jam, maybe not the newsletter for you, but it's fun. We take a look at all of the different trends that we observe. Lately, there's this recurring segment for the past, I think, three or four months now. We call [it] Forum Wars. BreachForums went down, and then it was like, oh, who's going to be the next? Is it going to be DarkForums? Is it going to be BreachForums v97, or whatever number we're at now? So there's some fun stuff, but we also do dig into the data. And our philosophy is we try not to draw conclusions. We are not ultimately the arbiters of truth when it comes to what is the most dangerous thing out there. I can certainly have my own opinions, but those are not always true. They're not always right opinions. And so we do our best to put out the data we have access to, and then allow the readers and the consumers to sort of draw their own opinions.

Jon McLachlan

I'm curious, where's the data coming from? Is it, like, scraped together from dark web, behind Tor services, or is it experiential? Like, you have a subscription base, and people are submitting information to you about what's going on in their organizations? Or how does that work?

Trevor Hilligoss

Well, I have to be kind of general in answering that question, of course, you would imagine. Look, it's not a huge question mark, right? I mean, we do a lot of the things that a lot of other companies do. I obviously am extremely biased in saying this, but I think we do it better. But we focus really on that core center of the material. If you think about cybercrime as a ladder, and the higher you get on the ladder, the closer to the source, you know, we want to climb that ladder. So we go to where the threat actors are, we talk to those threat actors, we build relationships with those threat actors, and we use some cool, sparkly human intelligence and social engineering techniques that everybody that was in government service likes to talk about. And we get access to the data. Like I said, we do a lot of the things that a lot of companies do. We obviously do scrape data. Everybody scrapes data. It's like the easiest thing in the world. But if you're just scraping data, you're seeing what is effectively the surface. I mean, for things to get to the surface, it's going to take weeks, if they get there at all. They've probably been adulterated. There's a lot of, you know, the chain of custody has been messed up. So for all those reasons, like, we definitely have a different value scale when it comes to the data that we pull in, and, like I said, we aim for that core as much as we possibly can.

Sasha Sinkevich

There are so many different types of companies, but oftentimes the tech company will have some type of experience with security and compliance, at least adjacent knowledge will be present, even if there is no dedicated security team. But there is a whole entire sector of the economy that is filled with companies that are not necessarily tech companies, but are still present in the cyberspace. Where do you see most successful attacks prevail?

Trevor Hilligoss

That is a very good question. Yeah, I'm thinking about all the companies that, like, we don't really think of as tech companies, but, I mean, everything's a tech company now, right? I feel like that pool has gotten so overloaded. Everybody's got to have an app. Everybody's got to have, like, a web portal you can log in and configure things. So, in a way, we're kind of all in that space. But I think there's different threats to different companies. Like, if we're talking about a financial services company, one of their threats that's a big deal is, like, the insider. What if I hire somebody, maybe a teller, or maybe an insurance adjuster, or a broker, or something like that, and whether they're witting or unwitting, they are exploitable by an adversary, by a criminal? And typically that's a financially motivated criminal. If we're talking about the defense space, we still have the problem with insiders, but maybe there's a different target. It still might have a financial aim, but there's different information. Now we're maybe talking about, like, intellectual property. And then there's kind of the big umbrella. What is everybody vulnerable to? And everybody's vulnerable to, again, the human element. When we look at infostealers, which is kind of a passion of mine, almost all of those are not a targeted attack. It's not a, hey, I want to infect Sasha with Lumma, so I'm going to figure out this complex lure to get him to click. Like, not saying that doesn't happen, but by far and away, the most common way that infostealer infections occur is because you were in the wrong place at the wrong time. You clicked on the wrong ad. You downloaded the wrong Fortnite skin. You followed that link from that YouTube video, which led you to the bad place. And it might not even be you. It might be your kid, or your spouse, or it might be on your personal computer. Like, the attack surface is so broad when it comes to that, because it's so pervasive, it's so frequent, and the amount of data that's stolen is just so robust. I mean, you think about, like, modern infostealers, they're pulling your form data, so stuff that your web browser helpfully caches that you've entered into forms on websites, pulls your saved credit card information, your saved passwords, it pulls your cookies, which, anybody has heard of session bypass or session hijacking? Not a great thing. Some of them will even steal files. So I don't know how many times I've seen, like, you know, passwords.csv. Oh, I wonder what's in passwords.csv that was saved on your desktop. So that, to me, is kind of like the umbrella. It's like a to-whom-it-may-concern. It doesn't really matter what vertical you're in or what you do. And that has a very long tail, right? Digital exhaust is pretty big, and it's hard to get rid of.

Jon McLachlan

All right. So, what are the options as a consumer? How do I navigate the space? Because we all have to have some sort of a digital footprint.

Trevor Hilligoss

There are definitely sites that let you look things up. I mean, I work for a company called SpyCloud, so I'll [rep] our own. If you go to checkyourexposure.com, it's available for anybody. It's free. You can enter your email, and it'll tell you where you show up, whether you're in malware or something else. The FBI and other law enforcement agencies like putting up portals. Actually, years ago, I was the case agent for the Raccoon Infostealer case, and we put up a little portal. I think it's actually still up today. So you could go and do that. There's other services, of course, that allow this, and that give you verbose information or less verbose information. So definitely do that. I would recommend doing it for your personal emails. Don't just do it, I mean, your corporate emails, obviously, but don't just limit it to that. Personal emails. There's a lot of hooks that kind of come into our lives from our enterprise environment down into our personal. And so just because it's a personal email doesn't mean it's not a serious exposure and something that you should absolutely remediate.

Sasha Sinkevich

Do some of the companies offer services like SpyCloud as a benefit to their employees? There's so much that is out there on every single individual. And to me, it seems like people are getting tired from being bombarded from different directions with different offerings to buy a car, a boat, ticket to the SpaceX to orbit around Mars. And it just seems like a lot, and that's just a normal state. But if you become a target, there's so much more information that is available on you. Do you see some of the companies offer SpyCloud as a benefit to their employees?

Trevor Hilligoss

Yeah. Yeah. Mortgage refinance. That's the one that always shows up in my email. So, I mean, we have a lot of customers. Obviously, we do have customers that offer that to their employees as a consequence of their service. If you don't have that, if your company doesn't have access to SpyCloud or something like us, there are a lot of those resources, like I mentioned, that are free, generally. So, you know, whether or not you get that benefit as a consequence of your employment, I really would encourage everyone to go out there and just check your personal exposure, see what it looks like, see what the bad guys might have about you, might know about you.

Jon McLachlan

Love that for the consumer space. And so, as a consumer, that makes me feel warm and fuzzy on the inside. And I have to say thank you. Thank you for doing all the hard work and putting all of the data together and dropping it behind services. And you've done that multiple times now throughout your careers. Okay, now for the B2B case. If I'm a security leader at an organization, and I'm like, ooh, this actually sounds pretty good, I would love to check every employee, every personnel, every contractor in my organization. Is there a way that there are B2B deals that can help measure current exposure of everyone within an organization? Just a little bit more enterprise-geared?

Trevor Hilligoss

Yeah. So you can still do that at checkyourexposure.com. It's not limited to just free emails. You're going to get a different report. And I can't promise you won't get a nice little marketing email from SpyCloud after you do that. In fact, I can promise you will. But yeah, we give a nice little report about what potential exposures you have. Usually it's domain-name-based, so that can be something of a challenge, especially if you're one of those companies that uses a different domain name for their email than they do for their website, which, by the way, I wish more people did that. Great, great idea. But you can do that, and you can get that report and use that to inform. And certainly, I don't want to make it sound like SpyCloud's the only company that does this. There's a lot of other companies out there that do the same thing. So, you know, compare different resources, see what works best for you, pick whichever one that's right for you.

Jon McLachlan

I feel the [authenticity], all the gratitude in the world.

Sasha Sinkevich

So, Trevor, you see a lot of visibility in what is going on today. You have a lot of historical knowledge about security and threats and the evolution of those. What is your prediction in next year? What will cyber threat surface look like in a year?

Trevor Hilligoss

I mean, it's going to continue, right? Like, I think we kind of say this tongue-in-cheek in the security industry, that job security is part of security, because people are still going to be making mistakes. There's still going to be criminals out there that have all of the motivation in the world and very few downsides to commit crimes and to attack you and your organization. I think we will likely still see a continued shift towards the commodification of cybercrime. So, just as we have seen over the past several years, malware as a service, phishing as a service, access as a service, anything as a service, we're going to continue to see new malware families, new phishing kits, new means of exploitation, and they're all going to be available for purchase. I think AI in the mix is kind of a big unknown for me. I don't really know what that's going to mean long term, but it's probably not going to mean anything good. So I reserve the right to change my answer in six months, depending on what GPT 7.10 or whatever we end up seeing by then.

Jon McLachlan

Of course. Well, with now GPT-5, I'm sure writing its next version of itself, like, who knows where that's going to all go, right? So, do you think there's such a thing as, like, insider threat as a service? Have you seen that? Have you come across that?

Trevor Hilligoss

I know there is. Yeah. Especially within financial services companies, banks, especially. We see pretty regularly folks that will go out, and I won't name any banks, but you can fill in the blank. I work at this bank, and I have access to these things, and I'm seeking an aged account that's interested in moving $10,000 to $50,000. That's a very common thing to see on Telegram, or on a forum, or, you know, what have you. Maybe that's not really, like, the full as-a-service model. We're not fully autonomous, I guess, at that point, but it's that easy.

Jon McLachlan

How do you detect those sorts of things? Are you watching Telegram, and, like, all of the platforms where they are announced, or what?

Trevor Hilligoss

Yeah, we do. Telegram's a big part of that. We've begun leveraging LLMs a lot to do that. The volume is just too much. You'd employ a team of hundreds of researchers, and you'd still miss things. So, as much as we talk about AI, and there's a lot of buzzwords around that, one of the things that it does really well is condensing and summarizing user-generated content, human text. So that's one of the ways you can kind of build a profile for a certain threat actor or a certain technique, and then look where that shows up across the broad swath of data. The other side is just the manual side, right? Human being reading through a channel and saying, whoop, that looks like something that's illegal, let me flag that.

Jon McLachlan

Well, this has been an amazing discussion. Thank you so much for joining us for another episode of The Security Podcast of Silicon Valley. I'm Jon McLachlan, one of the hosts. Was joined today with Trevor and co-host Sasha.

Trevor Hilligoss

Yeah, thanks for having me.

Jon McLachlan

No, huge thank you, and huge thank you to all of our listeners for tuning in for another episode. An absolute pleasure. And thank you to all of our listeners. This has been a YSecurity production, and stay tuned for another episode.

[Sponsor read: YSecurity. SOC 2 and ISO as keys to enterprise deals and regulated industries, done right the first time, a referral program for founders who need it, and the first eight hours free at ysecurity.io/startups.]

FAQ

Questions this episode answers

Who is Trevor Hilligoss?
Trevor Hilligoss is SpyCloud's chief intelligence officer, where he sets the company's global intelligence strategy and leads SpyCloud Labs, its research team. He served in the Army as a forward observer, then as a special agent investigating cyber crimes with Army CID, including a liaison post with the US Forces Korea Regional Cyber Center, and on an FBI cyber task force in Austin before joining SpyCloud in 2022. He was the case agent on the Raccoon Infostealer case.
What is SpyCloud?
SpyCloud is an identity data and threat intelligence company based in Austin, Texas. Its research team, SpyCloud Labs, collects stolen identity data from breaches, phishing and infostealer malware, validates it and gets it to the companies and people who need to remediate the exposure before criminals use it. It runs a free exposure check at checkyourexposure.com.
Why does Trevor Hilligoss say most companies shouldn't worry about APTs?
Because a handful of advanced persistent threats are highly targeted and well understood, while millions of people online want to harm someone in whatever way. Unless an organization is known by a three-letter acronym, he says, the bigger risk is a young criminal with time, a little money and just enough skill. He compares it to fearing a plane crash while driving to the airport.
What is cybercrime as a service?
It's the commodity market for attack tools. Trevor says malware with command-and-control infrastructure and a panel costs about 150 bucks in Bitcoin, and phishing kits and doxing are sold the same way. The Justice Department described RedLine and META as malware licensed to affiliates, and Raccoon Infostealer as leased for about $200 a month.
How do phishing kits bypass MFA?
Adversary-in-the-middle kits relay the real login page. The victim signs in with a real password and real MFA, and the kit keeps the authentication cookie the site sends back, which lets the attacker use the session as if MFA had been done. Passkeys and security keys, which sign only for the real site, break the relay, though device code phishing and browser-in-the-middle kits work around that.
What was Operation Magnus?
An international operation led by the Dutch National Police that disrupted the RedLine and META infostealers on October 28, 2024. The Justice Department said the FBI, the Naval Criminal Investigative Service, IRS Criminal Investigation, the Defense Criminal Investigative Service and Army CID took part, seeking to seize domains, servers and Telegram accounts. Trevor says the two families turned off overnight with very limited exceptions.
What is LummaC2?
LummaC2 is an infostealer sold as a service. In May 2025 the Justice Department seized five domains that served as its login panels, alongside a Microsoft civil action against 2,300 more, and the FBI said it had identified at least 1.7 million instances of LummaC2 stealing information. Trevor still called it the biggest commodity family when we recorded.
How do infostealer infections usually happen?
Almost never by targeting. Trevor says people are in the wrong place at the wrong time. They click the wrong ad, download a fake Fortnite skin or follow a link from a YouTube video, and it may be a child, a spouse or a personal computer. Stealers take browser form data, saved cards and passwords, cookies and sometimes files.
Does resetting a password stop an infostealer?
Not on its own. A stealer copies session cookies as well as passwords, and some apps keep existing sessions alive after a password change. The remediation is to clean or rebuild the device, reset the passwords and end the active sessions in each app the person used.
How can I check if my data was stolen?
Free tools such as SpyCloud's checkyourexposure.com report where an email address shows up in malware, phishing or breach data, and a company domain gets a business report. Trevor recommends checking personal email addresses too. The FBI's Raccoon Infostealer lookup at raccoon.ic3.gov no longer resolved when we checked in November 2026.
What is insider threat as a service?
Insiders, often at banks, who sell access to accounts and systems. Trevor describes posts on Telegram and forums from people who say they work at a bank, have access and want an aged account to move $10,000 to $50,000. SpyCloud finds them with language models that summarize the volume and researchers who read the channels.
How should a founder make the case for security spending?
Like any other business decision. Trevor says cyber risk deserves the data founders already demand for questions like total addressable market, and that security, as a cost center, has to frame its case in the terms its audience responds to, financial or reputational. Jon's version is that a business argument is what gets the business to act.
What did Trevor Hilligoss predict for the year after the episode?
More of the same. People will keep making mistakes and criminals will keep their motivation, so he expected the commodification of cybercrime to continue, with new malware families, phishing kits and means of exploitation all for sale. AI was the big unknown, and probably not good news.
What happened after the episode?
Trevor became SpyCloud's chief intelligence officer in January 2026. SpyCloud's 2026 Identity Exposure Report counted 8.6 billion stolen cookies and session artifacts, Operation Endgame hit StealC and other malware in June 2026 with SpyCloud among its partners, and SpyCloud data supported the September 2026 disruption of the EvilTokens phishing-as-a-service platform by Microsoft's Digital Crimes Unit and its partners.
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