Episode notes
Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics.
Hosted by Jon McLachlan and Sasha Sinkevich — co-founders of YSecurity.